Schlotzsky's — Restaurant in Cedar Hill

The food here was great but the service was lacking in a way I have not seen at Schlotzsky’s before. I came with my cousin and we were having fun with the cahmshier Micheala, she is so sweet and attentive. I've ordered online at another location and got a large jalapeño sandwich, but when I picked it up it was two medium sandwiches (since they do not make large jalapeño buns). I told the cashier and when she asked another employee Cassidy she said that they could not do it. No big deal were were joking talking about the prices and movies that are out. We overheard Cassidy, who was within ear shot of customers, on the headset tell Micheals that they would honor it this one time. My cousin and I both heard her tone and it was a tad abrasive. We were not making a big deal about the lack of large jalapeño buns, we actually changed the order to be two mediums before Cassidy offered to change it. We continued to order and while we were waiting for the food when it was up Cassidy said that she would NOT give us our food because one of us were giving her "eyes". I'm not sure what that meant and maybe she was having a bad day but she shouldn't be bad talking a customer especially in ear shot of said customer. If she did not want to honor the request no would have been suffice to us. There was no need to be rude or to refuse to hand us our food. I would not return to this location until Cassidy has had some training on how to be tact and considerate. I hope she is not the manager representing Schlotzsky’s with that attitude. I'm sorry Micheala's service was not enough to make this a 5...

My husband ordered two sandwiches and soup on the snow day, he brought the food home and I realized the sandwiches wasn't made the way that it described in the picture so I called the manager that was there that day Ashlee, and she told me the sandwiches was made perfect because she's the one made them I sent her pics of the sandwiches letting her know that I didn't get the veggies that supposed to come on one of the sandwiches and a bacon that's supposed to came on both of the sandwiches when she looked at the pictures she did see one piece of red bell pepper and she said it is on there when it should have been way more than that for that price of the sandwich in the same for the bacon, as you look at the pics you could see what I was talking about now I'm not going to lie about a sandwich that we paid for just to get something out of it all I wanted was to be treated like a customer and get the sandwich that we paid for. she was rude with it it took a very long time just to get it solved to the point of I called a couple of days back to back just to get the point across that the sandwich was not made the way it should have been made, instead of correcting the order she wanted to disagree with what I was telling her. the customer service was not good the manager was unprofessional. then when I went up there to talk about the sandwiches I see her walking around with a colorful do-rag on her head which was very unprofessional as well. You need to train the workers in the managers a how to dress in appropriate uniform attire and if they want the job feel like they like it and...

Today I placed an order for an "Original" at the drive thru (the only customer, by the way they were out of salami) around 2:45ish. I waited over 7 mins at the window before I got someone's attention to ask what the delay was. The cook came to the window(no gloves, samll nick on his hand and masked pulled off his face, hanging on his chin) and asked what my order was (the young lady who took the order was standing there as well). I repeated my order, he walked away. I waited another 3 mins before I honked my horn and said I need to get back home to get online to work. The young lady stated, he is preparing your sandwich. I repeated that I needed to leave, please refund me. The young lady looked away and stated it will take a few minutes to refund you. I really had to go , so I drove off without my money. I called the restaurant to advise I would get my money later. Before I could finish my sentence the young lady hung up. I called back Amanda answered and said, Yes, I was trying to come out to give you your money but you had gone. When I tried to vent (no yelling , no cursing) she flipped me to hold music. I don't want the refund, please donate it to a first responder's meal. That was horrible service and uncaused for. I left a voice mail for the owners (Thomas &...