Subway — Restaurant in Cedar Hill

I had the worst experience that I've had at a restaurant all year. I was treated like trash. I ordered the pro series sweet onion chicken teriyaki. I noticed the young lady did not do two things. The chicken that was put on the sandwich was not the marinated chicken that marinates in the sweet onion sauce, and she did not give the extra meat that comes with the pro series. Every other Subway I go to makes this way. She also put the cheese on the sandwich and and put the sweet onion sauce on top of the cheese. I have never seen the sandwich made that way. So I brought it up to the cashier and she told me that the two scoops of meat was the right portion I disagreed (because two scoops is what goes on a regular sandwich), but to her credit she relented and gave the extra portion of meat (this is where it took a turn). The cashier gave the extra meat which was not the marinated meat as well and put it in a separate bag. I asked her "ma'am can you put it on a the sandwich" to which she replied with an attitude for sone reason 'your sandwich is already closed''. I asked again to which she replied the latter 'your sandwich is already closed' so I asked "can you remake the sandwich" to which she refused with an attitude like I'm inconveniencing her as if she paid for the sandwich. There were 2 other people in line I didn't mind waiting for my sandwich. It was already paid for and made incorrect from the jump. She relents again and is now going to put the meat in the sandwich at this point I am frustrated because I see her just putting the meat on top of the veggies which is not how a Subway sandwich is constructed, so after that kind of treatment I just left without the sandwich. I was not rude everything I requested was in question for not a demand. My sandwich was made wrong and I just wanted made right which is all I was asking. I hope someone actually gets this because I didn't understand the treatment because nothing I did warranted that. I really hope she gets coached on how to treat customers, because I felt unfairly treated...

This Cedar Hill Subway location is the absolute worse. If I could give 0 stars, I would. First and foremost, the customer service, or lack thereof, was horrible. The GIRL working behind the counter was rude and indifferent. I didn't get her name, but she was the 'person' on duty Thursday, July 30, 2020 at around 3:15 p.m. Secondly, when I asked for a turkey sandwich, they were out of turkey. I then asked for a roast beef sandwich, they were out of roast beef. I settled for a ham sandwich. When it came time to add veggies, I asked for spinach. Here's a surprise...they were out of spinach. I walked out and left the sandwich there. I refuse to pay for something that I didn't really want, along with the fact that it's being served by someone with a "stank" attitude. I'm not exactly sure why this location is even open. They need to restock the inventory along with providing the employees with some much-needed customer service training. Don't waste time going to this location. Even if it's next door to your house, anyone would be better off going an extra mile to patronize a...

Just came back from the Cedar Hill Subway location. Have not been in a few years, since the last owner. They stopped the military discount, and the customer service is nonexistant. The first older man took my order. Ordered two honey mustard chicken wraps. They were out of the cheese, but he was asked what I would like instead. The next person, who makes the wraps, a young female, was very uninterested in helping, very obrupt, asked what I wanted, told her the honey mustard chicken wraps, she had no clue what went on there, had to read it off to her from the wall. The woman on the register was nice, she just started. The "wraps" are not wraps, they are flat bread, and they make them sideways, so you end up with very little ingredients a whole lot of bread, which it also only makes it about 5-6 inches long, instead of a foot. It smelled and tasted funny, very salty...