Best Buy — Local services in Cedar Hill

Audio installation is a pure SCAM. There is no such thing as a "free install" once you get there they will ask you to upgrade or buy additional items and upcharge to install it. But wait there's more, employees there also have a side hustle where for the right price they will install whatever you need, i am guess corporate best buy is either unaware of this or the managers just look the other way for their cut. We ordered a carplay stereo for our car, best buy's website filters out stereos that won't fit or won't give you the features you need and it will also suggest you to add additional harnesses if needed. The website is very specific and kinda knows your car more then you do so they can sell you those additional harnesses upfront. We purchased a $300 stereo and another $200 in wires, modules and harnesses specific to our vehicle and I was fine with that. I placed the order and waited for for our install date which was a week after. 3 days later i get an email that my items are ready to pick up but our install day is not until later so I tried to call them and there is no way to reach the physical store, phones go to remote locations and this process is generally useless, you will get transferred and hung up on several times.

I digress, but after 3 hours on the phone i finally reach this store's audio department and I was told everything we need will be there and if additional parts are needed they i can pay for it and they will install it. This was the first sign of what seemed like a SCAM, like i mentioned before the website is very specific and it adds items you already need but when the audio dept said i may need additional items I was a bit skeptic but i went with it.

Now the day of the install, i figured since i already spent 3 hours on the phone I could send my wife to get this install done. I can tell they were probably thrilled, there comes a "woman" we can throw tech jargon and try to get them to upgrade to a $1000 stereo or pay an additional $150 to install the "free install" stereo with $200 in harness. My wife was traumatised and in tears when they told her all this. They did all this to her while the car was taken apart to extort in urgency but we didn't fall for this kind of shadiness.

I should have known better, best buy in cedar hill, but then i though its bestbuy, they can't be doing thing like this. I was wrong. In the 3 hours i spent trying to contact this bestbuy i went deep into reddits and subreddits where ex-employees did talk about shady stuff that do on at audio departments at bestbuy. I should have taken the redflags and gone somewhere else. Lesson learnt the hard way and I hope the ones reading this would do their due diligence and learn from our mistakes. YOU...

Good afternoon, last evening I received this text message. I called the store because I was not in the store Saturday 13 March. I had to call back today Sunday 14 March finally spoke with a young lady that this was how BB tracks the labor. Ok understand that but I was not there Saturday. My visit was Friday at 1240pm On Friday we were given a form to complete the gentleman took our phone. Walked away 20 minutes had passed, multiple people had come in and out of the section. No help for us. I went to the front desk asked for store manager. He asked what was we waiting for, we didn't know. Told him we gave the gentleman our phone, he left. He found our phone it was complete, he gave it to us. As we were walking out the store we asked him if he needed the form the guy gave us he said yes. We gave it to him, Friday 12 March approximately 115pm.

I informed her how I was concerned, she keeps saying this is how we do this tracking. Slips are entered in the system in bulk, then closed out. If this is so your system doesn't sound efficient or effective because I am receiving messages that say my product is ready for pickup 24 plus hours late. Labor hours are going in for another day. She said you can opt out of the text messages. I informed her no because when I do drop items I want to know when they are ready. Finally I asked her do you think my slip was not turned in in time for it to be entered. On the correct day.

Concerned customer

Your Store:Cedar Hill

Main Content

Your Repair Status

Service Order Number: 00056-325188049

Checked in by: Agent Priscila

Device picked up.

Complete

Pickup Location:Best Buy Cedar hill

Status updates can take up to 60 minutes to display.

Tracking Info

03/13/202106:56 p.m.

Mission complete! Your repair file has been closed.

03/13/202106:56 p.m.

Your device has been picked up at the store. Thank you.

03/13/202106:56 p.m.

Your device is ready to be picked up.

03/13/202106:56 p.m.

We've completed work on your device. Stay tuned - we will let you know when you can expect to have it back in your hands.

03/13/202106:56 p.m.

Your device has been assigned to an Agent.

03/13/202105:44 p.m.

Your repair will be assigned to an Agent soon.

03/13/202105:44 p.m.

Thank you for trusting us with your device. We'll take it from here.

Track...

I decided to leave this review after reading others on Google, which helped me know exactly where to share my experience. Unfortunately, my visit to the Geek Squad for my son’s iPad repair was nothing short of frustrating and disappointing.

I had a PM appointment and arrived early, which I thought would be a positive since the technician was able to assist me right away. However, I should have known things were going to go downhill when I repeatedly told the technician that the iPad had AppleCare—which I always purchase because I have twin boys and ensure all their devices are covered under warranty. Despite making this clear multiple times, he did not seem to register this information.

The real problem started when my son couldn’t remember his Apple password, so I attempted to reset it. I explicitly told the technician that we needed to be careful because if done incorrectly, the Apple account would get locked. I even showed him the issue I was having. He completely ignored my warning and proceeded anyway, causing the Apple account to be locked for hours—which I knew would happen and tried to prevent.

At this point, I explained that I was leaving town and wouldn’t be able to return the next day to resolve the issue. Frustrated, I asked to speak with a manager, hoping someone would take responsibility for the mistake. The technician went to find a manager and returned with a man named Mike, who, to my dismay, completely disregarded my concerns. He did not acknowledge the issue, showed zero urgency, and made it clear that he had no real interest in helping me. When he finally decided to address me, it was only to tell me to "wait 4-5 minutes" because he was "taking care of something else."

This entire experience was unprofessional, dismissive, and unacceptable. Instead of acknowledging the mistake and working to find a solution, I was met with indifference and poor customer service. The lack of accountability and basic respect for customers at this location is disheartening. I trusted Geek Squad with a simple repair, and instead, I left with a locked account, wasted time, and zero resolution.

I will definitely think twice before coming back to this location, and I would advise others to be cautious if they expect attentive and...