Taqueria Torres #2 — Restaurant in Cedar Hill

The below was my review three months ago. I’m not sure if they have new management or what has changed but my husband and I come here often. We bought our usual the Queso Birra tacos, I got a plate of (3) tacos and my husband (5). I took a bite into the second taco and bit into something HARD, I thought I broke my tooth. I took it out of my mouth and it was bones. I went through the taco and there were more bones. This is a safety concern. I called to explain what happened and they told me that because I only had a taco and 3/4 of a taco left (out of 3) they couldn’t replace the tacos. I was taken aback because again this is a place we frequent. I questioned her and she then HUNG UP in my face.

I drove back to the restaurant to get a refund, not only for the bones that were in my tacos but the unprofessional customer service on the phone. We’ve never been treated in this manner in the past, however there were 3 ladies there we’ve never seen before. I entered & asked for a refund as my initial request was for the replacement of my tacos which was denied. The lady lies and says the manager wasn’t there and then stated that the owner 🤯 (who she literally turned around and spoke to through the window) just told her she could only refund me for one taco. After going back and forth about the bones that were shown and the unprofessionalism, the owner/cook/manager (not really sure what his role was bc she lied multiple times) came from the back took a $20 out of his pocket and slammed it on the counter. Wow.

What I initially asked for, wasn’t unreasonable. We will never come back here. Please be careful eating the Birra tacos especially if you have children.

Review I posted 3 months from the above post: This place is amazing and authentic!!! Birra Tacos BOMB!!! Barbacoa tacos delicious!!! We love the cactus tacos s as well!!! Affordable...

Went in around 7:30pm yesterday. I NEVER write reviews, but this place gave me and my girlfriend food poisoning. We got chicken and steak tacos, and the birria tacos. They charge around 20$ for the birria tacos which is actually insane when the dipping soup just looked like dirty brown water and the tacos were disgusting so she ended up having some of my tacos which I’d rate a 3/10. Then this morning, we both had really bad stomach problems and let’s just say it was clear as day we had food poisoning once we got to the toilet. GO GET TACOS ELSE WHERE, this overpriced mediocre food is not worth food poisoning. Food poisoning is a clear sign that they don’t take proper food measures in the kitchen and will give anything to their customers. Bad establishment and bad chefs. There’s so many better tacos places than this and you don’t have to question if you’ll get...

We went this past Sunday and had the worst experience of my life at any restaurant. There was only just one other table in the restaurant and that was it. We repeatedly asked for refills on drinks and chips since there were 9 of us. The waitress would say ok and that she would return to do those refills. Well she never gave us the refills on drinks nor chips. And they had the audacity to charge us for those refills when they never even brought them in the first place. When we asked about the charges, the waitress said that’s how the system is. That’s understandable to a degree but they didn’t even bring us the refills we requested. Why would we get charged?? The owner was even worse. He was just sitting in a corner like a bump on a log. He was useless. We will not be coming back to this horrible place. If you want good tacos, go to Azteca!...