Marco's Pizza — Restaurant in Cedar Hills

01/26/22 I wish there was a zero star option. Tonight my family I were craving some Marcos pizza but instead were extremely disappointed! We called the cedar hills Marcos pizza around 8:30pm three separate times which the phone continued to ring and no answer. We then drove 7 minutes (not far) down to the location, thinking we’d get better service maybe they were busy. We when pulled up the parking lot was empty and no one in store besides employees. We pulled up in front of the door only to observe the workers not working. Some in the back sitting on bags of flour including their shoes on the flour bags, talking among each other, on their phones. I wondered if they would answer the phone now that maybe they were busy before. I then called from my car and the phone continued to ring for a long time. I walked in while it was still ringing and then someone came up to greet me but the phone was still ringing inside store. I stated “you must be pretty busy because you hadn’t answered my other calls and no one has picked up on my phone that’s still ringing” then at this point a worker in the back picked up my call. I asked to speak to the manager, he came up and I explained the situation and he confirmed that they actually hadn’t been busy at all tonight. Then when I asked why they didn’t answer any of my earlier calls he said “we’ve answered some calls” and was no help. I asked for his supervisors number or owners number and he stated that he didn’t have that information. Which is also alarming in case of emergencies who would they call, felt like i was being lied to. Multiple employees sitting around on ladders and flour bags and on their phones. Manager was not helpful at all and didn’t think it was an issue. This is very poor business and unacceptable. You would think in time of Covid and businesses hurting that turning away business would be the last thing one would do. I ended up driving down to American Fork and getting pizza from Papa Johns. Which was exceptional service they even carried out the pizza to my car for me when they heard my experience and because I just got out of double shoulder surgery a few weeks ago. Very turned off with my whole experience with Marcos Pizza tonight. Don’t...

It’s been a year ago since my fiancé and I ate thier on a regular basis due to our job that led us there at Marco’s on our lunch breaks to this day my fiancé and I talk about the pizza , salads , especially the free cheesy bread for filling out the survey the best part is the service we got and how the people remembered our names every time we went there for our 30min break . They are the best pizza we’ve ever tasted but most of all the wings were an addiction for me 💙 There wasn’t any flaws or faults. I’d seen worse and I’ve heard worse stories about any food chain businesses. To all the staff who was kind enough to care and ask if everything was ok as we sat to eat at our favorite corner table that this awesome food the little time we had to work near by but Trust me I’ve had 30years plus experience in the food industry as well with customer service and Marco’s pizza family had gone and above and beyond then most place we’ve eaten even after we heard so many bad things about them but somehow we had to try before any judgement was made. our final thought if you love pizza , wings , salads especially cheese bread they do really make it all with extra love . Too bad we live all the way in Tooele , Utah which is the worse area for customer food service and food but they are most caring managers n owners who actually care then most . All in all we’re gonna make an attempt to visit those amazing people who made us feel at home for being Mexican no offense but husband is half white n Hispanic but then again we don’t care what people think so Marco’s Pizza Famila never stop making awesome food and never stop treating customer like family 🙏🏼God...

The food was tasty! However, we ordered and paid online for curbside. When we arrived both curbside spaces were full. Both cars were empty and there were customers inside. We waited a couple of minutes and no one moved. So we parked in an empty space and gave a push notification that we were there. 8 minutes later one of the customers came out and got into the car parked in curbside and pulled out. Another car pulled right in and received there order. People were going in and out. I tried to see if there was a number to call...15 minutes later a spot was available at curbside and this time we were able to get it. I watched as someone grabbed our order off the shelf. They started to bring it out but just as they were headed out the door they went back in. I was like dumbfounded. They literally walked back and forth delaying the pickup. By now it was over 30 minutes. Finally he starts to come out but is bringing a girl with him. My first thought was something was wrong with our order. He said nothing as he handed us the food. Turned and they went inside. Maybe he realized how long our food had been sitting and thought we would yell. idk The food was cold, so we reheated it. It was good but I will never do curbside again. 2 spaces are not nearly enough, especially when they are used by...