1431 Cafe — Restaurant in Cedar Park

Oh my gosh, Edited to address the lies the manager has said about me in her response to this review!. My response to the lies she has said are at the end of this original review: I have never felt such discrimination in my life. For starters, I am Hispanic and they were seating all of the white folks first. A black woman was there before me, and they wouldn't put her on the list until her husband came in with the two small children, and they sat 2 other white families before her. I made the mistake of asking why were they seating people before us that came in after us, and the hostess said that they don't sit people first come first serve on weekends. Then to top it off, the waitress spilled my coffee on the table and she didn't apologize for it as if she did it on purpose knowing that I had asked the hostess about seating and when I asked her to wipe it up, she wiped it off towards me and my husband that was sitting across from me noticed some droplets on my new blouse. We asked to speak to a manager, and the manager did nothing about it. While we were talking to her, I took advantage of her being there and asked her if she could bring me a fresher cup of coffee and I don't know if it was the 5 creamers that I had put in there, but the coffee tasted sort of bitter like medicine. I asked my husband to taste it as well, and he said it did taste funny, so I then waved at the manager who was standing close by looking at me, over to our table again. I told her about the coffee, and told her that we wanted to leave because of our experience and told her that we shouldn't have to pay for the food that we barely touched. She said, "oh you're paying for the food" and wouldn't even offer us a discount, nor the military discount they give . I told her that I had never felt such discrimination before in my life. My Caucasian husband said the same thing. She proved me right, She said that I have done nothing but complain since I have been there and said that she is part Native American. I said you will be hearing from our lawyer.

(My response to her lieng about my integrity) Oh my gosh you little narcissist lier! None of this is true!! You have no such video of me acting belligerent in any way shape or form and I was nothing but civil. You're just lieing to try and scare me into not seeking legal council. You are the ones at fault here, and I hope you do have video footage of the entire incident. You are lieing and this is defamation of character. I guess you were right by saying that you look forward to my bad review so that you can respond to it. Obviously, you have a way of twisting all of the facts to sweep your horrible business practices and bad customer service under the rug. Nothing will ever change this way. Actually, maybe something will change for the better by you hopefully watching how you treat the next customer. There are only so many times you can twist the truth around and/or so many times you can change the wording around a little bit on your fixed responses to suit everybody that leaves a bad review. You must be proud of your bully behavior to say that you look forward to a customers bad review so that you can respond to it. That's a narcissist for you. Good luck with that. "Manipulation is when they blame you for your reaction to their toxic behavior, but never discuss the disrespect...

I don’t know WHAT was wrong with the management/staff yesterday, but they lost GOOD business & I sure won’t be eating here when I’m in the area and neither will ANY of my family!!! My auntie was just looking for a cute little brunch spot for her and her man but were treated like TRASH! They lost an AMAZING customer in her because she LOVES to support and put on for small/local owned businesses (they lost a lot more than her business because the way they treat her & unc will be heard) I’m not sure if there was a racism factor or just BAD MANAGEMENT but she was CRIMINALLY TRESPASSED for refusing to pay for food that never even MADE IT TO THE TABLE! My auntie is an entrepreneur & creator but she had NO INTENTION of streaming in this restaurant, BUT the staff came up and told her they have a “no streaming policy!” But said “POLICY”was NOT posted on the doors nor were there any signs ANYWHERE on said policy!! by the way my auntie WAS NOT INTENDING TO STREAM ANYTHING! She did take some cutesy pics of her and her mans drinks and the menu like a lot of couples do on dates! HAD HER EXPERIENCE BEEN GOOD SHE WOULD HAVE PUT ON FOR THEM AND DEFINITELY BOOSTED THERE BUSINESS WITH SAID PHOTOS! After they approached my auntie about not “streaming” (which she wasn’t doing in the first place) she got a bad vibe & decided she no longer wanted to dine with them and asked for her ticket… the food never made it to the table so she said “I’ll take the ticket for the drinks and what we consumed please we’re going to leave” the manager said “NO YOUR GONNA PAY FOR THE FOOD AS WELL OR ILL BE CALLING THE POLICE!” Now mind you not ONE bite was consumed, heck they didn’t even SEE the food. So my auntie walked out and called the police HERSELF after being treated so poorly by management! If you have such a STRICT no streaming policy then why was it not posted ANYWHERE??! I see SEVERAL reviews of people who got their food/drink and took pictures of it as well as the menu etc. I know this because it’s posted in their reviews… BUT THEY WERENT APPROACHED ABOUT VIDEOS/ STREAMING??? I really hope this wasn’t racially motivated but seeing as they were the only POC in the restaurant, I kinda have no choice but to think it MAY have been racially motivated! And miss MANAGER before you come at me crazy the way you do some people that have left low reviews on your establishment TAKE NOTE that I only left a ONE STAR FOR SERVICE! Not food & atmosphere because she really didn’t get to experience that!!! Y’all really fumbled the ball with how my family was treated because you would have had a loyal customer and many family members to fallow had you not treat my aunt the way you did! CLOCK IT!

Below are the pics my auntie took to memorialize her date with her man! THERE WAS NO STREAMING! She was a regular patron just trying to have a nice brunch date with...

Under the Americans with Disabilities Act (ADA), restaurants, as places of public accommodation, are required to provide reasonable accommodations to customers with disabilities.

Unfortunately have to change my review to 1 star. The servers and food are still fantastic, which is unfortunate, because the new management is terrible and based on other reviews read, it’s not just us that feel this way.

My dad who is disabled with major back issues, arrived shortly before me. The chairs at the waiting area are hard, so he asked the manager, Rebecca, if he would be able to sit at one of the 3 empty booths while he waited for me to arrive. She said that those are only for large parties. He asked if he could just sit there for a moment while he waited for me. He explained he wouldn’t be ordering anything at the large booth and if a large party did arrive, he would move and sit back in the waiting area. He explained to the manager he had back issues as well. The manager said “Absolutely not. I’m not going to do that.”

Will never be back here. I get having a seating policy, but if someone who is disabled with back issues requests to sit there temporarily and even offers to move if needed, the response of “Absolutely not. I’m not going to do that.” is ridiculous and quite literally ableist.

To edit my review further based on their response, yes we were guests, however as a business, you have a responsibility to provide reasonable accommodation to disabled people PER THE ADA which is a CIVIL RIGHTS LAW, which you did not do and were not nice about it. Asking to sit at a booth temporarily is not an unreasonable accommodation. Your response to this also speaks volumes. It’s clear the new management is lacking in several areas. Again, several reviews show that.

Additionally, no one acted entitled or demanded anything. We were both extremely nice to our server and all other employees we interacted with. Your manager’s response to my father was said with unkind tone, and again, displayed ableism, which of course would not be responded to with kindness in return. He informed you that it was the worst customer service he had ever received and that he would be leaving a negative review. That does not equal entitled or demanding.

I’m so happy to hear you support your management having that behavior though. No need to “strongly encourage” us to not come back because we have no intention of coming back to this...