Dunkin' — Restaurant in Cedar Point

09-2025 Update: The new renovated facility looks fantastic. My only suggestion is to rope off a guide area for people waiting in line to order. When it gets busy and congested at the counter, the only 2 two person tables in the dining area is right next to the congestion. But up a wall or ropes off a barrier next to those tables to keep the dine-in people away from all the people standing almost on top of them. I wouldn’t want to eat my food with half naked people almost touching me.

04/2024 Update: lately the service has been very good. Maybe it takes finding the right staff? Online order can still be slow so I decided not to use it anymore. I realize the drive thru or just going inside and ordering at the counter is much quicker. The staff has been good at the drive up window. It is good to be greeted in the morning on the way to work. Sometimes you may get someone that shows they don’t want to be there. I get it. I have notice one employee named Ian. You can tell he is a good worker. Always on the go and good comm skills with customers. I like to see him as head of staff or even at a higher level in the future. Keep up the good work cedar point.

I been coming to this Dunkin location for years. I don’t know if it’ll ever be like it used to but since the Covid ordeal it is now different. Short staff is always the excuse now with any and every issue. I take small problems with a grain of salt. It is what it is. It sometimes issues is it acceptable and needs to be addressed. I had many issues with the online ordering. Sometimes I would order 10-15 minutes ahead of time before I leave for work. Another 10 min go by to get to the store. That is 20-25 minutes to prep a coffee and donut and my items are still not ready. So I wait another 5-10 minutes before my items come out. As I wait I watch 3-4 customers order at the counter wait a few minutes and walk away with their items. This is a short staff problem?? Today, places an online order. Coffee,wrap and a donut. 15 minutes later I go to store and nothing on the online order pickup rack. I wait. A waitress calls my name for the coffee and hands it to me at the counter. I ask about the food items she said they’ll be out soon. I wait. I also watched 8 people come in order at the counter and every one of them walked out with their items. I’m still sitting there. 11/2024: update I am bringing the score back to 5 stars. The service and food has been very good for some time now. Ya an occasional hard donut but nothing horrible. The staff has been doing a good job. I would like to see the food item bags folded and closed off while sitting at the online pickup rack. Just to keep it fresh, warm. And seeing other people sticking their nose to see what’s inside is annoying.

I finally got up had to cut In line to get someone’s attention. They checked my order and the food items where sitting on another counter the whole time. I was furious and also late for work now. This has been sitting here the whole time??? Why wasn’t it placed on the online pickup rack 10 feet away??? Oh we are short staffed. I as I figured...

To whom it may concern, My entire family are big fans and truly enjoy Dunkin Donuts. For the last 10+ years I have been drinking coffee out of a Keurig. As a 30 year retired Marine, ever time I leave the house I find a reason to get a Dunkin coffee. Consider myself a wee-bit addicted.

In the last seven days, I have been disappointed with the service from the Cedar Point, NC store. Earlier this week, I ordered via the app, my usual extra large coffee and the order was incorrect. I called, spoke with the manager and stated my next coffee would be “On the house”. Here is my real concern. Today via the app, I ordered my usual coffee and six donuts. The app says the store opens at 0500. I arrived at the store just after 0515-0520. When I came to the door, attempted to walk in and the door was locked. A couple of employees leered at me standing at the door and ignored me. I waited a minute or so and knocked. Again, I received a leer from an employee and ignored. Waited again, but not nearly a minute or so. This time I wrapped on the door much harder and didn’t stop until someone came to the door. Whomever answered the door stated they only had two employees and was working the driver through. Not sure why this would affect me and the importance of my order. She wasn’t going to let me in!!! This is not professional and personally it is rude. Another employee walked up and I was “allowed” to walk-in. Upon entering, my order was not ready?? When the app says my order will ready shortly, the employees absolutely ignored my order. Again, the professionalism displayed was, at best, horrible.

The app states the store opens at 0500. Dunkin Donuts surely didn’t mind taking my order and my money. App verified that my order would ready shortly. I appreciate that Dunkin Donuts may or may not have a policy of opening the doors with a specific amount of employees on deck. I do not appreciate being completely ignored.

If there is policy that the doors do not open until 0530, the app shouldn’t allow walk-in orders or consider stating that your order will not be fulfilled until 0530. Being ignored is not the way to grow your business.

Thank you for your time

David Milligan

Sent from Yahoo...

Usually I give places the benefit of the doubt but today was just too much for me. After placing my order around 3 PM and being the 4th person in line it took 15 minutes just to get up to the window and another 7 just to get my order which was 1 coffee and 3 food items. This wasn't the kicker for me though I've waited here before but usually my food comes out hot and the coffee comes out right but not today. When I was finally greeted at the window I was asked to pay a dollar amount. I responded by saying that it was a mobile order and after giving my name the lady walked away with no response. I could see through the window as they searched for my food and after finding it they handed it to me and it was room temp cold despite being hot food items. I then watched as the employee made my coffee wrong and after she realized it was wrong halfway through she slammed the caramel drizzle down on the counter and had a tantrum like a child over the fact she couldn't read the coffee order that was stuck to the cup. Another employee then took over for her and then made it half correct because since I asked for less ice on my order instead of it being completely remade some of the ice was just poured out along with the coffee and I was handed a partially full cup of coffee.

I used to come to this dunkin weekly because of family in the area so I know that this Dunkin was much better in the past but recently it's just been awful.

If you're not looking for something that can only be ordered from a Dunkin please go somewhere else. It'll be faster and better bang...