Jet's Pizza — Restaurant in Cedar Springs

I placed an online delivery order at around 8:30pm today, my total was $75.50. The money immediately was taken out of my account. My delivery time was for 9:36pm. My specific note for my delivery was that i had a brown buick enclave in my driveway. Immediately afterwards I recieved a message on jets pizza website stating the location was no longer accepting delivery options. So I called them to ask them if I need to pick my food up instead. He proceeded to tell me that he did not see my order online. So I explained what happened. He took my order and gave me a new total of $53.80. My money was not returned and on top of my receipt my little note was explained of the brown buick in driveway. I am so frustrated, I sure hope they...

Edit: Our first experience (a cpl weeks ago) was not pleasant but after speaking to the owner we have them another opportunity. Our pizza was hot upon pickup and very good. 100x better! The customer service we experienced at the register was great. We will return.

Pizza was not hot upon delivery. We had to put it in microwave. Also was very dry. I requested extra sauce (he denied seeing that and said it wasn't specified) although it clearly states it on receipt! I spoke to Neal (the manager) he was rude told me I was to picky and ultimately hung up on me mid sentence. The worst customer service I've...

Ordered pizza and cheesy bread sticks at the Cedar Springs Michigan store at dinnertime. When picking it up, was told it would be a few minutes longer. After waiting 10 minutes, discovered the order was sitting in the warmer all that time. The worker just threw it on the counter and discovered the pizza broke apart and the toppings were spilled all over the box. The box of triple cheese bread sticks were very dry and looked like there were not as many in the box. This is not the first this has happened. We usually like Jetts Pizza but this has been very...