Jared Jewelers — Local services in Centennial

Oooofff- I don't love giving 1-star reviews, but sometimes the experience is that bad. :-/

I went in Sunday afternoon to have my rings dropped off for a regular check/cleaning. Based on previous experiences, it's a quick drop-off; then I can come pick-up later. I was planning to run some nearby errands while they were cleaned, so I wouldn't have down time as much.

Welp- as I walked in, I was shocked- the inner door is closed. I glanced inside- lots of people, did they close early? Then I realized I had to ring a doorbell.

As I went in, the first customer service rep said "We'll be with you shortly." Granted- I know it's the holiday season, and I know it's busy. So I stood near the front door and waited; I saw another woman who appeared to be waiting as well?

I dunno if it's just me, but jewelry stores can be hella intimidating and strange. I don't really "window shop" the cases, as there usually is someone walking around if I wanna see anything, then have to ask...

Sooooo after 20 minutes, "shortly" was somewhat addressed. I was added to a wait list... but not really sure how many people are ahead of me? Let alone what my anticipated wait would be.

UGH- I waited another 20 minutes- now 40 minutes into my trip (!!!), until someone came to service me. At NO POINT did anyone do the courtesy of saying how long it'll take (an estimate is fair- even restaurants and autobody shops do this), a "feel free to browse while you wait", or a "feel free to grab a water while you wait"- it was verrrrry strange and icy.

Once I was served, the woman immediately took my rings to the back room. I was so confused- she didn't even ask for my name, profile- nothing. How'd I know she'd confirm if these are Jared's jewelry? I shouted (yes, literally shouted bc my rep was halfway thru the store so quickly)- "Can I come back in a little while when they're done cleaning?" To that, she and another coworker swore that additional paperwork would need to be done if I left, and that would "take a very long time." Cool cool- glad the staff feels they can't waste their time, but my 40 minutes before wasn't valuable....

Still without my cell phone (remember the weird door situation? ick), and now waiting for who knows how long- again, could've had an opportunity to tell the guest "this should be about X minutes"- and I'm waiting again.

Finally, I get my rings back- but yikes, customer...

So extremely disappointing with this store. I visited about a month with my girlfriend we have been shopping around for engagement rings. I specially mentioned when I went in that I wasn't looking to purchase a ring today, and instead was looking to get an idea of style and if we found one I would come back to purchase at a later date (so I could surprise my girlfriend). At first the two sales people were extremely friendly with showing rings, but when it came to a few that we actually liked they started to become extremely pushy, which I understand it's on commission. But I figured since I had told them the circumstances that they would be more understanding and know that if I found the right ring I would come back.

That wasn't the case however, they kept pushing to the point that I just wanted to leave. So while one of the sales people was talking the other asked if I wanted to get a pre-approval for their credit card, and I said I would be interested. But I confirmed with him that it wouldn't be applying for any card, and that it would be nothing more than an inquiry. Since I hadn't heard anything about it in a month, I assumed that was the case. I just checked my current credit report, and was shocked to see that this was not a credit pre-approval they in fact applied me for a card. I haven't received any card, but my credit report shows that they in fact opened an account for me without my permission. Unfortunately it could cause more harm to cancel the card rather than leave it open. I would cation anyone from going into this jeweler, as they are very dishonest and pushy.

I will definitely not be coming back here, if you get anything from this review say no to any credit questions they ask, and be firm about giving them any information, seems like an incredibly shady...

My husband (a black male) and myself (a white woman) were discriminated against & were refused service! We were profiled based on our looks and the neighborhood that this Jereds is located in Eanglwood, CO, Park Meadows promenade. We had two separate pieces of jewelry that needed fixed & were told that they couldn’t fix NEITHER piece! The employee who we were speaking with went out of conversation and asked if we lived near by park meadows, which had zero relevance to what we were doing there. He gave off a vibe that was unwelcoming. He made the encounter very short & told us there was nothing they could do to help us. I believe we were up against a prejudice who was unwilling to help service our cherished jewelry based on our looks. However after leaving we went to another Jared’s in Aurora, CO where there was absolutely no issue with fixing our jewelry! Same company but different neighborhood made a big difference! We had a rope chain that needed mended. The park meadows employee said that the chain would melt, but the Aurora location said that they could send it to a special laser lab to prevent this from happening. We also had a bracelet with a broken lock. Park meadows employee told us that they couldn’t fix it because it was “too difficult of a piece”, but Aurora location gave us SEVERAL options on fixing the lock! We will never return to this location. I hope this location also mentors their employees on how to deal with all different kinds of customers. This location also lost a large sale as we were looking to make a...