I ordered from this restaurant and when my order was delivered the order was completely incorrect. Things that I ordered we’re not delivered as well as things that contain food that I am allergic to in my order. When calling the business to ask for either a refund or delivery of the correct food I was hung up on by at least three employees, then called back And spoke with an owner that said he could not do anything about it and if I wanted I could come pick up the correct order. At that point I explained to him that I did not have a car which was why I ordered delivery. I have ordered from this establishment plenty of times and have never had to deal with such unprofessionalism from staff and owners. It was a very simple solution to either issue me a refund and or deliver the correct items again while I was on the phone with the owner after he refused to help me in the middle of our conversation he then hung up the phone. I was then stuck with food that was completely incorrect as well as food that contain things that I was absolutely allergic to. To own a establishment and hang up on a customer without trying to resolve the problem and or refund my money Is absolutely unprofessional in every way. When I called back a fourth time a young lady answered the phone and was the only one that kept saying she was sorry on behalf of her owners and if she could personally refund me or Fix It she would but the owners were not allowing anything to be done with my situation. The restaurant it’s self made the mistake on the order as well as the delivery for me to have to be charged and held accountable to pay this establishment for things that were incorrectly done as well as being hung up on several times is not OK in anyway. I would like the entire amount that was drafted from my debit card to be returned. I have also already filed a complaint with the BBB and will contact my bank first thing in...
Read moreReview Title: Friday's Flawless Experience at Main Street Cafe
⭐⭐⭐⭐⭐ (5/5)
My recent visit to Main Street Cafe in Crown Point was nothing short of exceptional, prompting me to leave this five-star review to commend the staff and the overall service.
From the moment I stepped in, the warm and welcoming atmosphere of the cafe was immediately noticeable. The interior was inviting, and the ambiance was filled with lively chatter that was heartwarming yet not too noisy - perfect for a cozy Friday morning.
The highlight of my visit, however, was the ham and cheese omelette. The dish was delightfully prepared, striking the perfect balance between the savoriness of the ham and the creaminess of the cheese. It was so good that it's worth going back just for this dish alone.
What truly made the experience memorable was the exceptional service from our server, Jennifer. She ensured that our order was exactly as we wanted - extra butter and all. She was attentive, professional, and friendly - a genuine asset to the Main Street Cafe team. Jennifer, you certainly elevated the overall dining experience!
I left Main Street Cafe satisfied and in high spirits. If you're in the Crown Point area and looking for a charming spot with delicious food and outstanding service, Main Street Cafe is a must-try. I guarantee that you'll leave with a smile, just...
Read moreI have been here a few times recently and it was good, until today. I ordered crepes with strawberries and when I took a bite, I bit into a piece of hard sharp metal. The only thing I could think of it was from a can that the strawberries came from. My daughters and I tried very hard to get the waitresses attention. When she came back all she did was bring us the bill. Not to check on us and our food. When I told her and showed her the metal piece on my plate she told the kitchen and manager and owner. She said they just said they don’t know how it got there. I was floored that the manager never came over to say anything about this. Had I swallowed this, it definitely would have caused issues. I refused to not pay for the meal, was never offered a new meal or anything so I did not eat. They also did not come to refill coffee till I said something when they brought the bill. Their lemonade was like water but after everything that happened we didn’t even bother to say something. The waitress did apologize, but the metal piece in my food was not her fault. Me and my family will not be coming back. Very disappointed in how this was handled. They acted as if I was lying even though the metal piece was on the plate for...
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