Starbucks — Restaurant in Ceres

Ordered a JAVA CHIP FRAPPUCCINO through mobile ordering and the Barista made a similar drink like the one pictured, it was sitting around on the counter and I didn't grab it cause it looked nothing like a Java Chip, so I didn't even think it was my drink. After waiting for 30+ minutes I asked if they've made my drink only for them to say it was that pictured drink. The batista gave me a rude look and remade the drink with half whip cream, poured the coffee over it, and then added whip cream and what looks like crunched up oreo pieces on top which isn't how a Java Chip is supposed to look. Please educate your baristas on the proper way to make a Java Chip because it should only be topped with Whip Cream and Mocha Drizzle, nowhere in the ingredients does it mention to fill half the cup with whipped cream before adding the coffee, nor does it say to add oreo pieces on the top. Very disappointing experience to say...

Idk what it is about this particular starbucks but EVERY single time I order from this location, the drinks are BAD.. noticeably different from when I order at ANY other starbucks.. if I order a drink with extra pumps of something, I expect the extra pumps in my drink since I DID pay EXTRA for them! Is that too much to ask for?

Quick comparison - when I order from the starbucks on crows landing, the team/atmosphere there is not only super nice and welcoming, but the drinks are always ON POINT! Every time! THEY deserve my tips every time, unlike this location.

Now, compare that location to this one and it's a literal night & day difference. Here, drinks are tasteless, staff is not welcoming (with a couple being the exception) idk if it's just me or what but I have NEVER done or said anything for them to treat me or my drinks this way.

Seriously, don't just do better, BE...

The manager was very rude there the lady with glasses and tall black hair the service was not good at all they need to retrain the manager I asked her name she didn’t wanna give it out then I asked for the corporate number and she says there’s no corporate. This is the only store in series with just one manager so the manager whoever trained her needs to retrain her because her customer service sucks big time she tried to talk to him in Spanish, and I taught told heryou know I speak Spanish, but I also speak English and I would like to make a complaint and she didn’t wanna do anything. She didn’t give me she didn’t wanna give me my receipt back. It was just all bad. They just...