Auntie Anne's — Restaurant in Champaign

I have never had a bad experience at any auntie Anne's till tonight. The delivery driver and his passenger were incredibly rude both verbally and with their body language, while both were also wearing a ballistic vest/body cam combo (given today's day and age, I don't blame them but it's also very concerning to think that they were actively filming versus kicking it on in case of an issue) and my food was much colder than if I went and got it, AND CAME BACK with it. Store won't pick up the phone and the line comes to a FAX MACHINE, not even a voicemail. Would never order delivery again based off this, would eat in location vs this bullcrap. Gave a very generous tip of 15 dollars for a 20 dollar order but wish i could speak to someone as the drivers CLEARLY do not need that money for...

June 5th approx 2:35pm I was handed a coupon in front of the store so decided to get the pretzel. Got up to the counter showed the young lady the coupon she said we don't have any ready be about 5 minutes. I asked if I could substitute she says no the other young girl at the register Shaquira I believe her name is made a laughing noise said ahh no then another ahaaa noise behind it. I felt disrespected at the obvious rude behavior and choose to simply walk away. Very...

The staff used to be so nice, but with the new management change she’s just been so rude literally every time I’m there, and the new faces she’s hiring are turning out to be the same. With this new manager I’ve had my coupons refused and I’ve had services refused, one of the services was just asking for a water. If this is the service I’ve received over the past months I can’t imagine her customer service with others is to standard and I can’t imagine how she...