Bad experience. I simply ordered one pizza along with a bottle of wine. The waiter never checked on my table for the 40 minutes that I was there but checked on every other table. After finally checking on our table and removing our plates, he took an additional 10 minutes to hand us the check. He verbally said my order correct but the price looked off to me. I had to click "back" on the device 2-3 times to see the receipt details since he took an additional 5-10 minutes to check if we paid the check only to find out that we were charged two pizzas and a wine bottle. Yes, we were charged $60 out of a $40 order. The waiter went on to say he "mixed tables", mind you only 3 other occupied tables existed, only one which had alcohol, yet they ordered glasses not a bottle and additionally had a different type of alcohol.
Never checked up on my table. Definitely prolonged the check. Verbally stated my order but acted surprised when I showed him what was charged Made a unreal "mistake" since visually, no other table ordered an identical bottle Made two comments: When ordered the bottle: "getting drunk!" After finishing the bottle: Acted surprised
Was the waiter trying to purposely overcharge? Wanted a bigger tip? Thought we were drunk enough to just pay and go? That's what I think. I've had many drinks, a half bottle of wine won't be enough to fool me.
UPDATE FOR THE OWNER: Thanks for letting me know one of the problems your restaurant is facing, however, don't use it as an excuse for my experience. Instead, explain to me your system. How did my waiter "confuse the check" with another tables check if there was only 3 other tables and none of them had a bottle of wine? Also, don't blame the lack of "waiters" for this mistake because for some reason he stayed with the other tables as they paid their checks but when it came to our table (which clearly had alcohol consumption) he left the check and went to go talk to the cooks for about 10minutes. At no moment did he check on our table, I witnessed him do it to every table but ours, again at no moment did he even check on our table in a 40-50minute span. then prolonged our check. Are you serious? I understand the loyalty to your struggling business but don't pretend a CNN article is going to erase...
Read moreWe stopped in for the first time today. The service was just delightful, the staff being excited to share with us what is special about their offerings (hint, it's all in the ingredients which are top notch, all directly from Italy or very local) yet not overwhelming. We ordered a pizza and a large salad to share and loved both. I accidentally ordered us a pizza with meat on it (we're vegetarians) and though it was my error they offered to replace it right away, seeming truly concerned for our experience. We insisted on keeping it as we could easily pick the meat off, but just so thoughtful! The salad was huge, splitting it between us we still felt we could have shared it with 1-2 more people as a pre-pizza appetizer. We got gelato too - all from Italy or local Prairie Fruits Farm (goat milk based) - and it was divine. When we mentioned it was our anniversary they brought us two lovely espressos on the house to enjoy our gelato with.
The pizza crust and oils were lovely. Are their things they are still working out? Yes, I think so. When it was clear we were splitting our salad the server offered to bring us another vessel to share it from . . . and brought us the base of a weird to-go container. Little things about the experience were clunky like that, but they were too minimal to remove a star from the review to our minds. If the kindness and delightful attitude of a staff truly proud of where they work is spice to your food (as it is for us) then this is a total 5, on food alone perhaps a 4, but certainly something I can't wait to try again and take...
Read moreCool vibe here. The pizza is unquestionably good, but not filling at all. I ordered the spicy sausage variety. It was very tasty, but minimal cheese, sausage, or anything else. I understand the style and I think they are spot on. I'd be ok with that if the price reflected the portion. My family of 5, 3 teenage girls, wife, and myself ordered 3 pizzas for my daughter's andme to share, along with a salad for my wife since she won't eat pizza, 1 glass of wine and 4 tap waters. Our bill, including 20% tip, was right at $90. None of us were really full. I could easily eat 2 of these pizzas...but it would cost $32...plus 1 $8 glass of wine (to be fair, it was really tasty)for a $40 individual meal. Add tip and tax and you're looking at over $50 for 1 person. Add a salad, 20% tip, and tax with just one pizza... you're still talking $40 for 1 person. Suddenly the vibe isn't quite as impressive. For the record, as a family we don't consume large quantities of food. Normally, we leave pizza restaurants stuffed. Not here. Maybe that's a good thing? Final thought...a good quality restaurant with a cool vibe that unfortunately probably won't see me again unless prices drop...
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