Bruster's Real Ice Cream — Restaurant in Chandler

As I couldn't see where to message the franchise owner directly, I'm forced to leave a review on here. Not long ago, this would've easily been a 4 or 5 star review, as we've been going since they opened. Flavors are great, staff is generally friendly and helpful.

Unfortunately, as other reviewers have commented, the scoop size has gone from what I would call standard size to baby scoops. As another reviewer noted, it's two scoops in a waffle bowl had more waffle than ice cream, and that wasn't the case until recently. It was so bad, I went up to the menu to make sure there wasn't an option for a kid's scoop size that I somehow got served. Nope, only one size.

To Bruster's management: Please adjust the scoop size back to what it was when you opened. You're turning away loyal customers with this obvious cost shifting tactic. It comes off as bait and switch, and is the quickest way to kill your franchise. Raise prices if you're not making your margins, but don't think your customers are stupid. If this changes, please let me know, and I'll be happy to come back and remove this review. I say this with the intention of...

Drive-thru order started off by ordering a banana split then asked if they had any sugar-free flavors and the girl said not in the flavors I requested. Told her it was fine and to just go ahead with the banana split. She then asked what I wanted it in, and when I asked for the options, she said cone, sundae, or bowl. I chose bowl.Was so confused with cone option. Next, she asked how many scoops I wanted, so I explained doesn't a banana split usually comes with 3, vanilla, chocolate, and strawberry, add hot fudge and peanuts. She responded firmly, “So you want the regular banana split?” I confirmed yes, the regular banana split. She repeated again, “You want the regular banana split.” so I repeated the same thing and said it again to her face before I paid (which I should have just left) because what in the trickery energy was that.

This is the second time I dealt with this girl too, same energy last I experienced putting in an order.

Manager, run ur cameras back and make...

Bruster’s Real Ice Cream is the kind of place that reminds you dessert is supposed to be fun. Five stars all day. I rolled up expecting something decent and left wondering how fast I could come back without looking unhinged. The flavor options are ridiculous, in the best way.

Every scoop is rich, creamy, and dangerously addictive. This is not your sad grocery store ice cream that tastes like frozen disappointment. This stuff is dense, flavorful, and feels like it was churned by someone who actually cares about happiness.

The drive thru was quick and efficient. No long wait, no melted mess by the time I got to the window. Staff was friendly and seemed genuinely cool, which just made the whole thing even better.

This place delivers exactly what you want from a real ice cream joint. Quality, flavor, and that little dopamine hit that makes life feel good for a few creamy bites. Bruster’s nailed it. I will absolutely be back, probably more...