Egg N' Joe (Fulton Ranch Towne Center) — Restaurant in Chandler

On Saturday, October 26, I experienced an appalling level of service at Eggs N Joe, located at the intersection of Arizona Avenue and Ocotillo in Fulton Ranch, Chandler. After picking up my cousin from the airport, she expressed a desire to visit this restaurant, a place she has previously cherished. Despite having noticed a decline in service recently, I decided to give them another chance due to their proximity to my home and the generally positive experiences I've had there. As a regular patron who consistently leaves a 20% tip for excellent service, I expected a satisfactory visit.

Regrettably, this visit was anything but satisfactory. Our server, Ashley, took our order. My cousin requested a German pancake with extra lemons and powdered sugar, chicken, apples, sausage, scrambled eggs, and orange juice. I chose chicken sausage, apple chocolate sausage, biscuits, eggs over medium, crispy sides, and fruit. However, when our meals arrived, the eggs were undercooked, and my cousin's German pancake contained a hair that was clearly not ours. This was both unhygienic and unacceptable.

When I brought these issues to Ashley's attention, she acknowledged the hair and apologized, admitting she had not inspected the dishes before serving them. She mentioned there were new cooks in the kitchen, which had been chaotic all morning. Ashley assured us she would rectify the situation and brought over the manager, Naomi Winterton, to address our concerns.

Naomi's response was shockingly defensive. She raised her voice, which was completely uncalled for given our calm demeanor. She mentioned that other staff had labeled me as a "picky" customer and implied that this restaurant might not be suitable for me. This response was dismissive and insulting, especially as I am a loyal customer who tips generously when service is satisfactory.

I mean the last time I was there it was fine. Restaurants will mess up. You right I’m picky with what comes in my mouth! Why do Karen’s call the police it’s ridiculous. When you the one in the wrong.

Be careful going to this restaurant. Keep your video on and rolling! We are in a society where they try to use the police as a weapon. I am not scared of police and I have nothing to hide.

Naomi's refusal to provide the owner's contact details and her suggestion that I was no longer welcome at the restaurant was outrageous. I felt discriminated against, as I believe my experience would have been different if I were not a person of color.

Is this how you treat all your customers? Do you track who complains about their food? The lack of professionalism and customer service exhibited by Naomi was alarming. Out of nowhere, she threatened to call the police. Why would you call the police? Simply because I asked to speak with the owner? She behaved like a classic "Karen," trying to play the victim while being the aggressor.

Customer service is about ensuring patron satisfaction by addressing concerns with respect, empathy, and efficiency. It involves creating a welcoming environment where issues are resolved amicably without confrontation or belittlement. It was disheartening that Ashley, instead of standing by her manager, chose to hide after disclosing that the kitchen was a disaster that morning due to three new cooks. This information was only known to me because Ashley shared it.

In conclusion, this experience was disheartening and unacceptable. I plan to communicate with the restaurant's owner about this matter, as Naomi's handling of the situation was neither professional nor appropriate. I will also share my experience with others because no customer should feel unwelcome or discriminated against in any establishment. I urge anyone with similar issues to record their encounters to ensure accountability. I hope that Eggs N Joe will take this feedback seriously and make the necessary improvements to ensure that all customers are treated with the respect and dignity...

We were looking for a new Sunday breakfast place. First time we went we thought this was the place!! Server was amazing and food was amazing! Well sadly our second experience ruined it. Our server Nicki was TERRIBLE. When we ordered our drinks I asked if the kids chocolate milk was refillable. She said yes, well this wasn’t true and our kids go through 3-4 drinks while there and only got water after the first. The fits this caused was annoying and server just said “Oh no they’re not refillable,” walking away Not fixing the problem. Another issue is when we asked to upgrade a side we were expecting maybe 2-3 dollar up charge. SHE CHARGED US FOR A WHOLE MEAL! When we tried to fight this she went to talk to her manager and came back saying it was cheaper to charge a meal then the side. Even if this was true she should have said this in the beginning and I wouldn’t have ordered it! Common sense for a server to tell customers this!! After that I had to wait until everyone was done eating to even get my sides for my meal. And only one of two came, at this point I was so fed up with it I didn’t even want it. And last but not least. My parents who were there with us tried to wave her down for over 20 minutes and even called her by name when she walked by. They couldn’t get her attention so they gave up as well. We ended up leaving with 3 meals unsatisfied with missing sides. The only reason I’m even giving two stars is cause the cooks are amazing. Food...

The manager at the store is awful. She pushes customers to leave and doesn’t have the patience to listen. She’s highly defensive. The server aggrevated me and didn’t care about my comfort. When I complained to the manager she backed her up. It’s clear they are not focused ok customer retention on care. She escalated the problem (that started with the server) instead of de-escalating. No training in customer care or managing problems whatsoever. This was an experience I definitely could have done without. The aggrevated response and attitude of the sever had a domino effect. The manger doesn’t even that her poor actions are now leading me to escalate the problem. So it’s a headache for everyone. What’s her title anyway if she can’t properly “manage” a situation? She didn’t care about rectifying the situation and making it right. These are the people you are choosing to represent your company and the quality of your company. No word from corporate. Almost as though they enable this. As you can see, they didn’t even respond. Shows what their customer service is like at the upper management level. This company discriminates, just walk and you will see. They don’t care about ALL of their customer ;) and they enable their employees to be disrespectful. ...