Caribou Coffee — Restaurant in Chanhassen

I am very disappointed, so much that I had to share my experience. It’s chilly and rainy out today, so I had offered my kiddo a stop at Caribou for breakfast. Monday morning is never easy for my 10 year old. She got ready for school quickly, super excited about my offer. Fast forward, we get to Caribou and order breakfast. The cashier couldn’t get the CC machine to work. I assured her my card was not the problem, going as far as to show her my banking app. She had me step aside all the same. I had to flag someone down a few mins later. I asked if we could be helped, as it was nearing the start of school. She told me to go to the back of the line I had already waited it and she would try again. My daughter was so anxious she would be late for school. She was panicking. After we got through the line, she tried the card again but couldn’t get it to work. I had just use the card at the gas station so I was sure it was fine. I explained that we needed to get going so she wouldn’t be late for school and asked what we could do. Employees sat and stared at me like I was speaking a different language. I wasn’t I wasn’t about to send my daughter to breakfast first. And we had no time to go anywhere else. Finally someone behind me in line saved the day by offering to pay for the food and drinks the cashier begrudgingly took The payment. We thanked the woman for her amazing gesture and Proceeded to wait at the end of the line where the drinks are made. The two employees made no attempt to get started on our drinks and made all of the drinks for the customers behind us. Once all of them were gone, they handed my daughter her drink and breakfast. I stood there wondering where my coffee was. The employee had set it off to the side with no name or ticket indicating what kind of drink it was. I was looking at her and she mumbled “yours is right there” without pointing or making eye contact whatsoever. I wasn’t even sure if she was talking to me but now we were late for school so I grabbed the drink and we left. Not only did they ruin what was supposed to be a fun and special morning, but they were going out of their way to be very rude. I’m not even sure what I did wrong and it has left me wondering even now. Caribou has always been my favorite coffee shop. I will not be returning to this Caribou. I literally have no idea what I possibly could’ve done to be treated like that. Especially with my daughter, who didn’t understand what was going on. She asked as we walked out why they were so mad at me, what have I done? I told her I had no idea .... even though we raced to school she was late, and did not get to even eat the breakfast because of that. The whole trip became pointless because of the way they handled the situation. It was completely unacceptable and they showed zero customer service skills. What’s worse is they showed zero compassion skills and it acted like they’d never wanted to see my face again. It was clearly upsetting to my daughter, but that didn’t stop them. They tried to shame me, causing me to whip out my bank statement right there in line. There was no reason to behave that way. It’s not often that we go out for a special treat in the morning. It’s sad that they felt the need to ruin that. I’ve never been treated like this at a Caribou before. And I’ve also never been treated like this at Starbucks. I expect more from Caribou coffee. I have been frequenting for the last 10 years. That’s going to change. I just wanted to share what happened to me, hopefully the employees will take the time for more training or find a job that doesn’t require customer service. The concept is completely lost at caribou coffee...

I am over the top Quality coffee user, just one cup per day, but ready for frequent guests. I have tried everything including my own imported green beans and roasting outdoors. Yes, that is the ultimate… but much work and inconvenience. Coffee roasting does not smell good by the way. The equipment is costly and messy.

I have used every brand available. Nothing better than locally roasted Caribou...

Only thing that would make it five stars is speed! They can be a little slow at times due to how payments are captured at the drive thru and the awkward tipping questions as they hold the credit card machine. I think they need to improve this and make it simpler for customers and employees. Other than that 4 stars...