KFC — Restaurant in Charleston

My grandson walked to the KFC on Staunton Ave in Charleston WV . He had his own money and wanted to get a snack for himself. The manager at this store took his order but got the order wrong. He charged this young man who just turned 10 less than a month ago $26.00 and gave him not only the 8 piece nugget which is what he wanted, but also gave him an eight piece Family chicken with family size mashed potatoes, cole slaw,6 biscuits and gravy. The poor kid did not question the authority figure who was telling him what he ordered instead of making such what he wanted. I called the store to tell them what happened and spoke with a person who said he was the manager. This “manager” was very aggressive and rude would not entertain the idea that a mistake had occurred because HE was the person who took the order! Right before he hung up on me he told me I shouldn’t send a child to order our food !! As I stated earlier and also to the”manager”, he went on his own to get a snack using his own money and was charged $26 for KFC mistake!! I have never had a manager act so rude and refuse to admit a mistake had occurred! What ever happened to the customer is...

The KFC in Kanawaha City, WV was a disaster, there was standing water in the kitchen area, trash in the floor. of the two employees I saw working, one slipped in the water and mumbled something and keep on going. The cashier was very kind and curtious despite being the only one running the register, cooking, and filling all the orders of the 4 to 6 customers standing in line to order and the 3 waiting on there order. I waited in the drive through line behind 3 other cars for 5 minutes before I decided to go in and make a take out order. After receiving my order from a menu that was about half of the advertised items. The cashier did say I could receive anything on the menu but they would have to cook it and it would take approximately 10 to 15 minutes to cook. After having to go back in side to receive the rest of my order, the cashier did offer me an extra biscuit for forgetting them and the plastic flat ware. I do have to say after settling for what they had available on the menu the food did taste good. This place could be a good place to eat with the proper supervisor, and a couple more employees. I would not recommend this place...

Me and my husband went to the drive thru to order chicken nuggets and chicken strips for a late dinner. Around 8pm. Before ordering, we were told that it would be 7 minutes for bone in chicken. Ordered an 8 piece chicken nugget and was told to hold on. After a minute the person taking our order said it would be 7 minutes for those as well. Then she said that everyone kept ordering chicken tonight. My husband chuckled and said well it is a chicken place. She then said yes, and there are 3 other chicken places to order chicken from. My husband then said ok, we will order chicken strips and she said we only have a couple of those left. My husband said that it was obvious they didn’t have enough food to serve us and we left. I am not in the restaurant business but I am amazed at the lack of planning and the poor customer service this lady provided tonight. This isn’t always this way at this KFC and most times I have been pleased with the food and service. If this was the first experience with this restaurant, I would not...