Sarku Japan — Restaurant in Charleston

I received a promotional message about the BOGO offer on August 12th, which stated:

“BOGO is back at Sarku Japan all day on August 12th! An offer so popular it broke our tech, and for that, we sincerely apologize. We hope you’ll give us another chance to make this right with this sizzling offer. All you have to do is open the Sarku app, head to ‘Specials’ and score your BOGO!”

Unfortunately, when I opened the app, it still wasn’t working; I tried all evening after work. So, I made a special trip to Sarku Japan that evening (August 12), explained the situation, and asked for help. The staff were unable to assist, and I was told the discount could not be applied.

I went out of my way to get dinner for my family, expecting the issue to be resolved as the message implied. It was disappointing to be turned away without the offer being honored, especially after the technical issues were already...

Do not try and order from them on door dash. I've ordered 4 times and only once have I received an actual order from them they are slack and never confirm the order so you end up paying on door dash and have to cancel the order and receive Doordash credits... very unprofessional.. everytime I go to the mall they are just standing around looking at people but they don't have 30 seconds to confirm a doordasy order. Waste of time and money... take your money somewhere else...

Excellent customer service. Excellent tasting food. I've been coming here for years. Definitely not for the "mall" shopping. I ONLY love this place and its the ONLY one here on our coast! I've seen the chef working there for years, YEARS, now. He's such a sweet soul. THESE PEOPLE DESERVE FIVE STARS. SO what if the portions are a little smaller than 8 years ago. It is still FANTASTIC AND ALWAYS ON MY MIND. I LOOOOOOOOOOOOOOVVEEEEEEEEEEE THIS...