Crab Du Jour UNCC Cajun Seafood & Bar
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This restaurant staff is very unprofessional, manager included. Our server & other servers were amazing & tentative. We went back to the front desk to politely ask when we would receive service just to rudely be told “we’re working on it” & still waited an additional 40 minutes. So total time that we waited after being seated was an hour & 45 minutes before our orders were taken. Most of the hostess (except for a young man) & the manager had attitudes. The food was good & once we received a server he was great( young man, name starts with a K). Round 2: We went back a 2nd time but placed an online order instead, hoping this would alleviate the wait & bypass the rude staff at the front. Only to be told they do not have an order for us. I showed where my bank account had been deducted for the food but the manager insisted (without even asking) that I ordered from a fake website. After I showed her my browser history (confirming the correct website), she then stated I never placed an order, then said I placed the order at the wrong location, then said I needed to enter a confirmation number after paying for my order for it to go through. She stated I would receive a refund but how can I receive a refund if you are stating you never received my order & you do not have it in your system? I became tired of going back & forth with her & no resolution in sight so I just disputed the transaction with my credit card company and placed an order at Juicy Crab that took 2 seconds to do. Their online system was efficient, quick, and transparent. Immediately sending a confirmation screen after the order with a pick up time, etc, followed by an email. Was greeted with professional friendly people and didn’t have to wait 1 minute, our food was ready. UPDATE: Today as in 24 hours later (picture attached), I’m just now receiving a text stating my order that was placed 2pm yesterday (that the manager said didn’t exist & that I didn’t place) is just now being confirmed, so again is it user error or something wrong with the online ordering platform? The response from the resturant further explains why my experiences have been poor. Clearly there is no accountability and acknowledgment of the actual issues but instead blame is placed elsewhere.
TaquebeeTaquebee
00
Food was good but service was terrible. Our server was trying, but inexperienced, and that's understandable. However, when you're hungry that gets really old after a while and ultimately it isn't my problem to solve. He forgot several items, and even after prompting, did not bring them. We had received part of our food, and waited an extended time for utensils (or gloves and bibs) and our server left to sing happy birthday to another party and completely forgot us. I asked at least twice for ketchup before giving up and getting it myself. Some our food never arrived, and another part of it was apparently never even ordered and arrived much later. This made for a very disjointed meal. He should have had someone training him, so I blame the management or lack thereof. Some of the menu prices were wrong, to the house's advantage. It was only a dollar or 2 for a few items each, but their response was inappropriate. Just as I am expected to pay the full amount of my bill, they are expected to tally it accurately. The lighting fixture directly above our table was filthy, and cakedwith old food. This makes me question their housekeeping.
Lewis MeritLewis Merit
00
I'm here now for lunch & it's very nice I ordered the seafood pasta. 1st time ordering this I normally get a seafood boil!
sharkeeta johnsonsharkeeta johnson
00
Delicious food and really good service
Lira VillanuevaLira Villanueva
00
I just love it when I can go somewhere and just tell the bartender what I like to drink and they deliver!!! I was hoping to catch their Friday special when they come up with an original drink for a discount price...
Kenise TaylorKenise Taylor
20
Nearby Attractions Of Crab Du Jour UNCC Cajun Seafood & Bar
Ashley Store + Outlet
Value City Furniture
DEFY Charlotte
The Home Depot
Town Center Plaza
The Commons at Chancellor Park
Big Air Trampoline Park - University City Blvd
Crunch Fitness - Charlotte University
Dollar Tree
Geovanny Salon

Ashley Store + Outlet
4.7
(1.4K)
Click for details

Value City Furniture
4.4
(1.2K)
Click for details

DEFY Charlotte
4.2
(1.1K)
Click for details

The Home Depot
4.1
(980)
Click for details
Nearby Restaurants Of Crab Du Jour UNCC Cajun Seafood & Bar
River buffet grill
Don Pedro Mexican Restaurant
Monterrey Restaurant - University
Kabuto Japanese Steak House
Tequilas Tacos & Bar
NC Tavern
Crab Cracker - Seafood Boil
Choice Indian Restaurant
1st & Goal
Dubai Hookah Lounge

River buffet grill
4.2
(1.8K)
Click for details

Don Pedro Mexican Restaurant
4.2
(1.1K)
$$
Click for details

Monterrey Restaurant - University
4.1
(464)
Click for details

Kabuto Japanese Steak House
3.6
(537)
Click for details
Basic Info
Address
1015 Chancellor Park Dr, Charlotte, NC 28213
Map
Phone
(980) 960-9996
Call
Website
crabdujourcharlotte.com
Visit
Reviews
Overview
4.3
(854 reviews)
Ratings & Description
Description
Ample fish platters & a make-you-own combo menu presented in a colorful bistro with nautical decor.
attractions: Ashley Store + Outlet, Value City Furniture, DEFY Charlotte, The Home Depot, Town Center Plaza, The Commons at Chancellor Park, Big Air Trampoline Park - University City Blvd, Crunch Fitness - Charlotte University, Dollar Tree, Geovanny Salon, restaurants: River buffet grill, Don Pedro Mexican Restaurant, Monterrey Restaurant - University, Kabuto Japanese Steak House, Tequilas Tacos & Bar, NC Tavern, Crab Cracker - Seafood Boil, Choice Indian Restaurant, 1st & Goal, Dubai Hookah Lounge
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