Monterrey Restaurant - University — Restaurant in Charlotte

Ordered through Uber Eats tonight at 7:40 and was promptly billed by PayPal for my order. Initially, it said 8:25 for delivery. Status was "Order Received". Delivery time changed to 8:35, then 8:45, then 8:55. At that point, I called them. They claimed to have no order for me. I told them what I ordered and they said they didn't have it. Nothing. As I was talking to them, a driver "magically" got assigned the order. I told them I would wait at that point. They were of no help at all. Next, I waited about 10 minutes and noticed the driver had not moved any closer to the restaurant. I messaged her to confirm she was picking up the order and she said yes, was on her way to the restaurant. When she got there, sure enough, they were "still preparing" the order. She informed me of this. I waited a few more minutes, at this time the delivery time had changed to 9:25 pm. Then I saw that she finally was able to pick it up and she delivered it promptly. This was not an app issue, or a driver issue. This was purely the restaurant being slack and not checking the orders. I looked at the receipt when it arrived and the time it was entered into their system was 8:44 pm. I ordered at 7:40 pm. It doesn't take a rocket scientist to figure out that they scrambled to look at delivery orders when I called and they found it and put it in the system. Never again. Last time we ate in the restaurant, the service was no better. Plenty of other mexican restaurants in the area with better food...

My friend and I stopped here for a dinner because we had a coupon for a buy one get one dinner... On the coupon it stated buy one get one of equal or lesser value so we both ordered a meal and when the bill came it said $66 well the manager said we could not use the coupon bc the meals we got were on special and if we chose to use them we would have to pay full price to which we agreed so then they bring us back the bill and after the coupon it's $65 so basically a dollar difference I ask to see the bill and they had only taken off $7 when it was a buy one get one coupon so I questioned the waitress who let me add was working her first day and had NO ONE helping her and she said she didn't know but that she would get the manager and she brought him to our table and when we questioned him he said the coupon was only up to $7 off to which my friend asked do you have any meals for $7 he said yes appetizers she said no I was asking about a meal and he said yes and was very rude and defensive about it.... The fact is the food wasn't that great the service was not that great bc the poor girl had no help and didn't know anything about the menu and the manager treated us as if he didn't care for our business I will be sure to tell me friends and family .... You never know who your customers know so you should take care of them since they help keep your...

This restaurant is probably more of a bar than a restaurant. Drink prices were not posted on the menu, and when asked, it was revealed that the drinks were much pricier than the meals. The place has the atmosphere typical of a hole-in-the-wall Mexican restaurant, including fun murals and wall decor. The lighting is a bit odd, but not terrible.

The food I tried was not that great. It wasn’t awful necessarily, but the California burrito I ordered with steak was not trimmed that well, resulting in multiple stringy pieces of fat. The burrito was not that big either, approximately six or seven inches in length. The flavor wasn’t that great either, but again, not terrible. Definitely a step up from most Mexican fast food places. Overall I do not think the price of the food was worth it for the quality of what I received.

Service was quick and good, though I went earlier in the day, so that might explain it. A large party ordered after me, and their food came out fairly quickly after mine, including several orders of fajitas and taco salads. I will say the fajitas smelled pretty good, but I don’t think I would be willing to come back here...