Brownlee Jewelers — Local services in Charlotte

My wife passed away a few years ago. Last year around Christmas(December of 2022) I decided to go through her old jewelry and take the stuff I hadn't given away to friends and family in to see what I could get for it. I dealt with Randolph Perry on that day. He was very kind, gracious and easy to talk to and deal with. He made my day and I walked away with FAR MORE money than I had anticipated. I neglected to do a review on that day... but I was once again in Brownlee Jewelers today(3/3/23) with the last of my wife's broken jewelry. I had a few chains, bracelets and earrings I didn't take in the first visit. Randolph actually remembered me, which made me feel great, and he once again was professional, caring and easy to deal with. I once again got far more for my jewelry that I was expecting. So to sum it up...I was in twice to sell old gold and was rewarded twice with exceptional customer service and more money for the gold than I was expecting. I am a very happy customer and would recommend Brownlee Jewelers and Randolph Perry to all my friends and anyone needing to sell broken or old gold jewelry they're no longer wearing. I felt appreciated, and I was the one doing the selling!! Thanks Brownlee Jewelers and Randolph Perry for being there when I...

These guys are matures that brocade themselves like everyone is out to steal the mediocre pieces. I went to this store on two occasions just out of convenience to have a bracelet resized because it was too short. The first time I went understandably so they told be they could not duplicate the links and I had to get the links from the manufacturer in order for them to resize.

After obtaining these links and returning to the store. The new excuse was we cannot resize this jewelry because there is no opening on the links and that I need to send it back to where I bought it from. They also proceeded to discourage me telling me that no other jeweler would be able to fix my jewelry. If I had listened to them I would be stuck between a rock and hard place because the manufacturer was overseas. After consulting with another jewelry store in the are they were able to rectify my problem in less than an hour and at a much more reasonable cost.

This store and its personal are lazy and dismissive. I am shocked they’re still in business unless it’s a skin color discriminatory issue which quite frankly doesn’t surprise me. Anyways don’t take your jewelry to these guys opt for something else in the area. Concord Mills Mall is a great...

So I went to Brownlee Jewelers two days ago to have my watch repaired and the woman who helped me looked at my watch which needed link repair and told me that my watch was not repairable because the links at the top could not be removed and i would have to buy an entire new band. I did not believe this because i had ordered the replacement links from the watch company. I then went to the local michael kors to see if this was true and I found out this was not the case.

The representative at michael kors stated i would not need a new watch band and it could be fixed without a new band although they did not have the tools to do it at their location as it was the king pin that was needed (not that the upper links couldn't be removed as i was told by the employee at Brownlee) and suggested another jewelry store that could fix it.

I am giving Brownlee one star because she looked at my watch for all of 5 seconds told me it couldn't be fixed because the links couldn't be removed so close to the watch face when that simply wasn't true and then stated i would need an entire new band which was also incorrect. had she just stated they didn't have the necessary tools I might have been a return customer for my other jewelry...