Fine & Fettle — Restaurant in Charlotte

My partner and I went for valentines day and we sort of left with mixed feelings. On one hand, the food I could eat was good. Cocktails were also good. But for me, the issue was the limited menu. We made our reservation weeks in advance, based on their online menu. At the last minute they put out a valentines menu, which of course you don't see unless you're following on social media. But of course even if you saw it, it was posted a week before valentines and therefore too late to get a reservation anywhere in Charlotte. I only learned about the new menu a few hours before our Reservation because I visited their social media page and saw it. I was hoping their regular menu would still be available but it wasn't. I have a lot of food sensitivities for health reasons and the server told us that if we didn't like it then we could leave because they arent serving anything from their regular menu. Which...okay fair. But it's too late to go anywhere else. The menu had two options for each course and the entire 2nd course was inedible to me because of food sensitivities. But she said no substitutions. So we basically paid for this multi course meal that were weren't anticipating having, and I couldn't eat an entire course of it. The server also rang up the wrong drink for my partner which he then had to drink because the server made us feel guilty about it. And his duck had multiple chunks of inedible fat. Again, the food we did have was mostly good. Drinks were good. But the last minute menu change and the limiting options on it was really a let down. We were looking at three other places to go for dinner on that night, all of which HAD their valentines menu up a month in advance. We ultimately choose Fine & Fettle based on the reviews in combo with the menu and drink options online. So having a last minute change when it's already too late to go somewhere else was really disheartening. And I know for a fact we weren't the only ones because the couple sitting next to us said the same thing, that they made a reservation before the new "special" menu came out and they ended up leaving altogether. She flat out said she'd rather go nowhere than waste their money on something they weren't wanting. And I wish my partner and I would've done the same because ultimately it was $200 for a meal I didn't want and an entire course I couldn't eat, off of a VERY limiting menu. SO. I'm not really sure if we would...

We stayed at the Canopy and ate here out of convenience since it's their "lobby" restaurant. We both ordered the sweet potato pancakes with Chantilly cream for breakfast but they only had one serving of them, so we switched one of our orders to the Belgian waffle which was supposed to come with lemon ricotta and a berry compote. When the server brought out the dishes, the Chantilly cream and ricotta cheese was missing because they said they were out of the ricotta. They didn't tell us this before serving it, otherwise we probably would have ordered something else again. It's like ordering a cheese burger and then they just bring out a regular burger because they are out of cheese. They should have mentioned that.

Thinking it might have been a fluke since we were there at the tail end of breakfast, we returned for dinner at a reasonable 7 pm. The server however told us that that were out of Peaches & Honey appetizer, all burgers, all pizzas, all wings, etc. They told us the frozen pizza dough would be defrosted in ten minutes if we wanted to wait, though, so we did. My wife ended up ordering a pizza (which actually came out delicious) and a salad, and I ordered the Butcher's Cut steak (a New York strip). For some strange reason our pizza and steak came out ten minutes before the salad. Unfortunately my steak was overdone (requested medium rare, came out medium well) and everything on the plate (including the potatoes and greens) was way too salty.

Service is slow despite there being just two or three tables here from 7 PM until now as I write this at 8:30 PM waiting for my steak recook. I can't say I would recommend this place.

Edit: recooked steak came out and was actually delicious, cooked properly and salted appropriately.

Second edit: tried their lattes on the day of our departure and they were cold and watery. We will...

I made reservations here to celebrate my wife's birthday with friends and family (a group of 8 women). Our reservations were set for 1:30p.m. and we arrived just about 15mins early only to be told that our table had been given away to a party that was late to their reservation, so our options were to push together smaller tables, dine outside in 94° weather or wait until another party celebrating a birthday finished their meal. I feel it is also important to note that the entire party that had our table was not present. There were 3 people seated at the table that should've been ours (not even half of the party they were supposed to have), but still the table was given away to accommodate THEM simply because "someone from that party FINALLY showed up before my group". The hostess wnor manager Andrew were empathetic in any way and obviously need more training dealing with situations like this. We were offered a bottle of champagne while we waited and who wants to drink on an empty stomach?? We were only offered that after I strongly suggested to Andrew that he needed to do something to make this issue right. He was unapologetic and never addressed my group. He came out to bring drinks, but had his staff address any issues. We watched the "late party" and others order the items we wanted from the menu and by the time we for seated; all of those items were sold out. Needless to say I'm extremely disappointed with this experience. I definitely expected more and will...