Courtyard by Marriott Charlotte SouthPark — Hotel in Charlotte

I want to preface this by saying the ladies who work here at the reception desk and the lady who was at the bistro are wonderful! The receptionist was kind enough to get me a room next to my coworker so I wasn’t alone during my stay. My room is nice although a little unusual being that they don’t have microwaves. There is one on the third floor by the ice machine though! My issue I’ve had while staying here is the older gentleman who was working at the bar on 11/4 and 11/5. He seemed to have a rude undertone when speaking to me. I ordered online on 11/4 and purchased a burger, fries, and a cookie which was $25!! The burger had no cheese, no garlic aioli either but the description said it came with it. I ordered around 5:30 when the bistro opened. Online it stated that they would let me know when my food was ready and it had me put my room number in. 30 mins later and I had received no message so I walked down to the bistro. The man at the bar said rudely “oh it’s been ready for a while.” When i said that i was supposed to receive a call he said rudely “ it doesn’t work like that.” Is it so hard to apologize for the inconvenience and confusion? They didn’t even offer to remake my burger or anything. He stated “it’ should still be hot.” Yeah after 20 mins of just sitting? I don’t think so. It was barely lukewarm when I got it to my room. On 11/5 after a very long day at work I decided to go down for some dinner and read right from the menu. I asked for a grilled cheese and tomato soup and the man said “ it’s actually toasted” and “ we don’t have soup,” and he recognized me and said “you were here last night so you know the restaurant isn’t here, and we’re backed up.” I decided to just skip dinner all together because I didn’t want to go out to find food for myself and DoorDash is ridiculously expensive. I’m not sure if this guy has a problem with me directly or what but he seemed perfectly content speaking to a customer at the bar who was also a man. The woman who took my order on my second night here was absolutely amazing. I ordered the grilled cheese and soup and she got my order to me quickly and checked on me a few times while I sat down there. I had been on the phone with my husband and I could tell she was hesitant to walk over because she clearly didn’t want to interrupt but she still checked on me and I appreciated her very much. I may not know anything about working in hotels, but being that I have experience in customer service I know that you’re supposed to make sure your guests have a good experience while in your facility. It’s also pretty widely known that hotel staff should maintain good hospitality. I appreciate the ones that have made a good impact on my stay...

DO NOT BOOK THE AMERICAN GIRL ALL PINK PACKAGE HERE EVER!!!! To began with we were under the impression that we had booked the All American Girl ALL Pink Package for 2 girl and 2 adults for a 3 day 2 night stay. Which included the following: American Girl Everything All Pink Package, includes breakfast for 2 adults and 2 children daily at The Bistro, American Girl Doll Beds & Bags and Cookies & milk, Robes for the 2 children with matching Doll Robes & Slippers (that you can keep for the doll only), a welcome letter from the GM of the hotel, and a few other AG amenities. The room would be fully dressed in ALL Pink meaning a pink chair or pink bean bag, pink bed coverings (sheets, pillow cases, blanket), pink trash can, pink towels and wash cloths, pink rug in the bathroom , etc. We also requested for a roll-away bed and extra pink sheets to dressed the bed with and towels. We called several times prior to our stay to verify the package and the requested accommodation and was told that everything would be in place. We were notified by 11:30 am that the room was ready. When we walked into the room we were all excited about it being all pink so just to double check we inspected the prior to girls coming up. We noticed a hand towel meaning (1) pink towel hanging near the sink with 2 white ones and inside the bathroom (2) pink bath towels. The beds were dressed in a white comforter duvet with pink sheet and 2 pink pillow cases on both beds. There was no pink trash can, pink alarm clock, no robes for the girls, no milk for the cookies etc... We called the front desk to find out why the room was so sloppy and where were the other pink amenities and was told that the hotel is a half service hotel and cannot accommodate the full All Pink Package for us. So at this point we got wrinkled sheet half the pink towels which we had to share and bad customer service over the phone, giant chocolate chip cookies and no milk, not a good start for a weekend stay. We requested for more sheets and towels in All pink and were told they had no more so we had to sleep and reuse the same towels for 3 days. The entire point in paying extra for the ALL PINK PACKAGE is to get ALL PINK AMENITIES. At this point the manager wasn't trying to offer us anything for our disappointment. So we ask if we they could find us another hotel that could accommodate the FULL PINK PACKAGE and they called around finally after going back and forth for an hour everything was...

I am writing this review to express my profound dissatisfaction with my recent stay at the Courtyard Charlotte Southpark. As a Platinum Elite member of Marriott Bonvoy, I have come to expect a higher standard of service and flexibility, which, unfortunately, was not met during my visit. I had originally booked two nights (Tuesday to Wednesday) for business meetings. However, due to an unforeseen change in my Thursday morning meeting location—an hour away past Gastonia—I found it necessary to check out after just one night to ensure a timely arrival for my 7 AM meeting. To my dismay, when I informed the front desk clerk of my early departure on Wednesday morning, I was told that I would incur an early checkout fee equivalent to a full night's stay, amounting to $236, including taxes. While this policy may be stated in the fine print, it seemed excessively punitive given my loyalty status and the circumstances of my altered travel plans. I requested to speak with the General Manager, Mr. Matthew Wilhelm, and explained my situation, mentioning that I would be booking another Marriott property more convenient for my schedule. However, Mr. Wilhelm responded with, "Too bad, those are the rules." After several unsuccessful and frustrating attempts to reason with him, I expressed my disappointment, informed him that I would never stay at the hotel again, and left. Even more surprising was that after I left the hotel, Matthew Wilhelm took time from his day (while not serving his guests) to find my company’s web site (from my email address) and file a complaint against me, for being rude. This was not only inaccurate and the opposite of what occurred, it was totally unprofessional. I suspect he only did this because I took his business card and promised to complain…and he thought it was strategic to strike first. Wow, what and experience! This experience has been both disappointing and frustrating, reflecting poorly on the customer-centric values I associate with the Marriott brand. I hope you will reconsider the rigidity of this policy and address this issue, as it has significantly impacted my perception of your hotel's commitment to guest satisfaction. Perhaps some additional customer service training could be useful—or even mandatory—for...