Hungry Howie's Pizza — Restaurant in Charlotte

My name is Kirby Anthony and on 9/20/22 I called and placed an order for two of your 1 topping carry out special pizzas. I was told over the phone that they were $8.99, but was charged $12.99 for one of the pizzas. I didn't realize the discrepancy until I got home and reviewed my receipt. I then called the store, spoke with the supervisor and was told that I shouldn't have been overcharged and if I came back to the store, I would be given a free pizza for my troubles.

When I went back to the store yesterday, the supervisor told me that I was actually charged correctly because the pizzas are actually $12.99 and that I was given a "discount" for one of them. However, I was told over the phone that the carryout special is $8.99 for a large one topping. I even called another store (Sardis Rd) to verify the $8.99 carryout special price, where I was told that $8.99 is indeed the right price. I am sending this email for 2 reasons:

1. I feel like $4.00 was stolen from me (Not a high amount but it's the principle) 2)To bring awareness to upper management in hopes that a manager will address the miscommunication, as instances like this prevent customer loyalty. I would now rather drive the extra 10 minutes & pay more for a Papa John's pizza, because at least I know that they'll treat me fairly.

Thank you for your time -...

Ok so this Amber supposed to be a gm of hungry Howie's 1 I placed an order in Sept and got billed for the order in Sept the bank notified me that my acct was used fraudulent charges so kyree directs me to speak with Amber I guess as she works in the hood she figures she is so in speaking to her recorded she denied it happen then she makes up a story that oh it billed from Sept in which bank stated it was keyed in entry and cvv code would have to been entered as well so please know that this location the security 1of your bank isn't secure as she admitted multiple customers have this experience and 2 cvv codes are entered when employees take orders duh so watch this location as their thieves I also stated the hood part as her message laughingly I told you they would only send you back to me etc is what she left on my answering machine. It's sad that this franchise name is represented by such an unexcusable individual. Get a better gm and I hope her kidney feels better. Glad I recorded it all such bad customer service and they are quite unapologetic. The owner should be...

Prior to now I’ve always had great service at this location. The last three times my orders were completely incorrect. Even when they confirm your order over the phone and once you arrive it is completely wrong. Today I ordered two mix and match pizzas at 4:30z I arrive at 5:15 because I know they are slow and to my surprise they charge me for two pizzas and hand me one. Then they try to justify why I’m being charged that amount. Finally, they agree to make another pizza but then I would have to wait another 15 mins. At this point I’m wondering why wasn’t the pizza made with the other one because they clearly charged me for two. I decided not to wait but to come back. Why did I do that? There were seven unhappy looking customers waiting in line. I left and just called corporate. I will take my business elsewhere. They don’t care about providing terrible service while charging your card for what they should have given you. I don’t know what changed at this location but it has gone...