KFC — Restaurant in Charlotte

This is by far the worst KFC that’s ever EXISTED I’m mad that I had to even press a star because none is deserved. Just moved to the area, and have been here 3 times total for my Kids they love Taco Bell and I guess the excitement of having a Taco Bell so close they always ask to stop. With that being said, the first time there I waited in the drive through a total of 30 minuets with only 2 cars ahead of me. The semiconductor time I waited in the drive through 28 minutes. With the previous drive through dreadful experience, I sent my son inside I noticed he’d been sitting for some time so I got out of the car went inside and asked what’s the problem? My son said I’m waiting for my food. There were 2 employees sitting in the dining area that overhead my conversation with my son and the female employee asked what’s the order? She walked back and apologized and said it’s coming it’s the Taco Bell side, so I’m thinking to myself what could possibly cause a Taco order to take so long, I could understand chicken?? But tacos??? Baffled!!! My problem is not with the people sitting in the dining area on break if that’s what was happening, employees deserve a break I get that, Management you need to Check yourselves because it’s more than just a title and with ALL of the complaints and horrible reviews that are posted here and obviously nothing done about it? Good management trickles down to the whole staff it starts at the top. So to the Franchise of this KFC TACO BELL come from behind the desk and check on your store and employees see what you can do to help them help you, and the food is not good either. Forgot to mention they didn’t have receipts because I asked so the I can get the complaint information from it it’s all good the web...

I normally have pretty good service at this location but tonight I am really disappointed. after a long drive my family wanted some KFC before going home. We ordered $20 fill up original. the server said it was going to take 20min. That was not a problem for us and told her we would wait. The food came out 7 min later. needless to say it was original and crispy mixed.... No one in my family eats or likes crispy KFC. I've been trying to call them, but no answer. I can't find a corporate number to call.

Flag on the play!!!!! I must apologize to the store manager and staff for my review... I called today and spoke with the manager who graciously told me to come in and she would replace my order. when I got to the store and asked for the manager. The lady didn't know what i was talking about. needless to say was at the right store but wrong store for the...

I waited 10mins in line so I decided to go inside. Thank god!!! I did because as I was waiting for my food, another employee came from outside she didn't wash her hands or use sanitizer. She was on facetime with someone, this lady employee that was fixing food stop what she was doing grab the phone that just came from outside start talking on facetime using both hands with her gloves on. Walk to the back of the store with the phone in her hand passing the general manager, came back and start fixing my food grab the popcorn chicken with the same gloves on that she pick up the phone with that came from outside. We're dealing with COVID-19 you must take extra step while working in fast food and that was just unacceptable. I told the general manager what happen he didn't extent apology at all...PLEASE BE...