Taco Bell — Restaurant in Charlotte

Never come to this Taco Bell. I had the worst fast food experience of my life tonight and I can say with absolute certainty, that I will not be coming back. I placed two mobile orders through the app and left to pick them up. The order taker was snappy and didn’t confirm anything being said. I pulled up to the window and waited for my order for 10 minutes I received my first order and attempted to ask about the second, I waited for 7 extra minutes and even tried knocking on the window all while the staff ignored me completely. I returned home assuming my order was complete and when I checked, my food was thrown in the bag not wrapped up properly at all, therefore the meat from my tacos had spilled all over the bag, and grease got all over my car seat and my hands. Not only that but I didn’t even get the other order I had placed and payed for. I headed right back to the Taco Bell hoping they would fix their mistake and give me edible food. I walked in the door and was met by a screaming child inside, who I believe was one of the employees children, running around doing whatever they please with no disciplinary acts from anyone. I walked up to front counter and a man mumbled under his breath while not even looking at me, expecting a response. He saw I had an order in my hand and he now in a normal tone asked what was wrong with it. I showed him my very obviously messed up food, and him and another coworker were just laughing behind the counter while basically ignoring me further. After I explained what was wrong I asked for them to remake it and after more mumbling and laughing they agreed. I then mentioned my other order that I had not received and their response was more mumbling and eye rolling. After continuing to press them about it they found it in their system and said they’d get to work on both orders. I sat down and waited patiently while the kid still ran on a rampage around the store making it an extremely uncomfortable space to be in. I waited for 30 minutes watching the employees walk around and go to the bathroom and doing everything but making my order. I stood up from my seat and walked right back to the counter wanting to speak to someone and get an update on my food. No one came to talk to me, they kept doing whatever they wanted, and I think they realized I was standing there because one of the employees shouted out that he was making it as he started to make it. After another 10 minutes of waiting at the counter they finally brought me my orders. I thoroughly checked my orders to make sure they were correct, they weren’t, they were close enough, but I didn’t get my cheese sauce for my fries, and there was an extra taco that I didn’t order, whatever, I was ready to get out of there. I got home again nearly an hour after getting home the first time, and sat down to enjoy my long awaited meal. When I did, my chicken chipotle melts, which are a pretty simple thing to make, had no chipotle sauce, one of the three ingredients. My fries were stale and unseasoned, the other order was extremely moist, as if it was dunked underwater. And I couldn’t even bring myself to finish my food. The workers were unprofessional, unfriendly, and terrible at their job, the place was not clean, I saw multiple bugs crawling around in my time inside, I am extremely upset and this extremely long review doesn’t even begin...

I wish I could give this location 0 stars. I have worked in the service industry for 6+ years and never have I ever thought it was okay to act the way the manager and employees were this evening. My girlfriend and I pulled to the speaker to order our food at approximately 8:40. We each ordered 2 food items and a drink. When we arrived at the window, we were told to pull off to the side until our food was ready, which was not a problem as I have done this at dozens of other fast-food restaurants. After waiting off to the side for 30 minutes and seeing other cars arrive after us and receive their orders, we decided to go inside and ask why our food was taking a bit longer. Upon asking, they told us they had given our order to the wrong car and walked away. I overheard some other employees say that it was "going to be a minute" so we took a seat to wait. We sat and watched as random employees came out from the back and outside just to stand around. After an additional 20 minutes, our food still had not been received and we had been watching dozens of other orders go out in this time. During this period, we watched as every staff member began fooling around, acting up, cursing loudly, and standing around as if they were confused as to what they should be doing. I even heard one of the employees say "I'm just chilling on the clock".... He was standing around, laughing at the people on the other side of the counter (we would watch him look in our direction and whisper something to a coworker) and just overall making fun of a situation in which everyone was upset and struggling. Eventually, we decided we would rather just have our money back and try our luck elsewhere because, at this point, it was close to an hour from the time we had been told to pull around in the first place. My girlfriend approached the counter with another gentleman who had also been waiting for nearly an hour and was also actively being ignored by the manager. Both my girlfriend and the gentleman attempted to gain the attention of the manager or any of the employees when she started getting an attitude and said "We are working on your food" in a very rude manner. When my girlfriend countered by telling her we did not want the food and instead just wanted our money back, she raised her voice and shouted "Can you give me a second" at my girlfriend. At this point, I was enraged. I, again, have worked for several years in the restaurant industry and I know that mistakes happen, and times are tough. But for having to wait almost an entire hour for four items only to be yelled at? That is unacceptable. There were two employees out of the entire staff tonight who were sympathetic and helpful, and I truly wish I had gotten their names so I could give them my thanks. This experience was extremely frustrating and disheartening and for them to offer nothing, not even an apology, really has me disappointed. I do not think the "manager" needs to be in the position she is in. Please do...

So I came here at around 10:39am on July 16th, 2023. Normally this taco bell never has any issues serving breakfast till 11am like THEY SAY THEY DO. Have come here plenty a time to get my steak breakfast crunchwraps. Anyways on this day I come once again expecting to get the same service I always got which was great and without delay. Ordered 2 breakfast steak crunchwraps just for some employee with an attitude to tell me breakfast isn't being served anymore. Mind you they have signs literally everywhere claiming they do breakfast till 11am and I come here all the time to get it but today for some reason I was denied the breakfast. It's 10:39am so surely you'd think they'd at least serve a few more people right? Wrong. I proceed to tell the lady with an attitude that it's 10:39am and I come here all the time to get breakfast at this time and never had a problem. She proceeds to again with an attitude tell me that they stopped at 10:30am and that she's the store manager and she can stop serving breakfast whenever she wants to. I simply drove off. Whoever this store manager is should be reminded that taco bell serves breakfast till 11am. The place was absolutely empty so it wasn't even like they were busy to begin with. This is pure laziness and how this person got to be store manager is beyond me. She was absolutely rude, disrespectful, and throwing around her status as a taco bell store manager around as if that's some great feat or something. I have no idea why this lady was chosen as store manager but clearly the power of being one got to her head to the point where she thinks she can speak to customers however she wants to and disregard taco bell policy just cause of her position. I don't plan on returning after this encounter and this lady needs to be reprimanded for her horrible work ethic. As store manager she represented taco bell in the poorest...