Dunkin' — Restaurant in Chaska

Rudest employees EVER!!!!!! Please see the photo of ALL we purchased at Chaska Dunkin this morning. 3 avocado toasts, 3 large drinks, donut holes, chorizo wrap and hash browns. No drink tray was give , no bag for the 3 boxes of avocado toasts! So I asked for a bag for the toast boxes. The lady said “we don’t have bags for them”. I said “what do you mean? What about those paper bags you put my wrap in?” ANOTHER worker yelled from behind the girl I’m talking to, “they don’t fit!” I said “they’ll fit sideways! Point is there are 2 of us in the car, all this stuff we bought and 1 of us has to drive.” She slammed the window and walked away without saying a word. Then a MANAGER miraculously walked over with the toast boxes in a plastic bag!!!! I said “oh you DO have a bag”. She said curtly “we’re not supposed to give them out!” So I asked “do you want me to pay for it?”. She said “NO!” Slammed the window and walked away!! I’m sorry you all hate your jobs (must be a horrible place to work), your life and your customers! But I did NOTHING to deserve this treatment!! I hope 2024 bring you all a better year! That said, Dunkin Corporate… you ought to look at your chaska store service level and your staff and management. With 2.0 star in Yelp and not so hot in google review either, you’d think a big corporation like Dunkin would take action!! If These people don’t appreciate a gainful employment, I’m sure there are others who would! I’m writing this review because this isn’t the 1st time I’ve been treated badly at chaska Dunkin. Today was just over the top! I’d hate to wish a person or a business any ill will, but after dealing with 3 different employees in 2 minutes time and being treated like garbage… I wish chaska Dunkin ill will unless they make some changes! I wouldn’t know because I’ll never go back! Go Pound sand...

Very unfortunate visit this morning. I've always been a fan of the breakfast sandwiches and coffees from Dunkin', but I more than likely will not return to this location after my experience this morning. I went in to buy donuts for my work, and the total came to $26.85. I had cash for the work-related purchase, but they told me they couldn't provide change for a $50. What if I would've bought one donut and paid with a $20? It would've been about the same amount of change. After being flabbergasted that they wouldn't accept legal currency for a purchase, I had no choice but to use my card. When they ran my card, I received no receipt and no response whatsoever. I drove back around to ask about my points and a receipt, and the gal at the window (of course no name tag) nearly threw the receipt out at me. I asked if I was able to get points for my Dunkin' account, and she said she needed to do it before. I asked if we could redo the transaction (as it was a larger amount, and I'd receive more points than the usual individual purchase), and she threw her hands up and said, "I guess." I told her to never mind, and I would call the manager later, and she leaned out the drive thru window screaming, "I'm here. I'm the manager," as I drove away. Very disappointed in the utter lack of customer service. If she is truly the manager, she needs some customer service training. I understand understaffing, but there was no reason for her to make me feel as though I was unwelcome when I was coming to spend a more than usual amount of money on donuts (more than an individual purchase). Needless to say, I'll take my donut business elsewhere, as I prefer to have even the minimal level of customer service. Disappointing too, as we get donuts for work probably at least...

Disappointing overall. Today, 8/14/25 before 7:24am, I ordered a medium hot matcha latte with sugar free vanilla, another drink and two sandwiches. Before I was done ordering through the drive through, I told the woman “oh I forgot to say, can I please get oat milk for my matcha?” This woman told me “They already made my drink, sorry.” I told her no, take it off, I can’t drink that. She said that they’ll remake it but “Next time say that before or else we’re wasting food.” I told her I forgot. The staff is blaming me? I never completed my order and it is not ANY customers fault that the staff jump the gun before an order is completed. When I went to the drive thru, the woman decided to keep telling me the same thing AGAIN! I told her, “Ma’am, I forgot and you need to stop.” incredibly inappropriate behavior to treat customers and blame them for Staffs wrong doing.

Not only was the behavior disrespectful but they didn’t even fix my drink. They just slapped a different sticker on the SAME DRINK! Again, I paid for something I can’t even trust or consume. Also, they didn’t even fill the drink to the top or even blend the matcha….. if I saw that in the drive thru, I would have requested a full refund for everything and let management know about the...