Sorriso Kitchen — Restaurant in Chatham

Frequented here with my partner, all was well until one day one of our meals came undercooked. Management handled it very poorly, cleared our plates from the table (without checking if we were done) and brought out the bill (without asking if we’d like anything else). We were kicked out “nicely “ instead of just having the meal re-done and cooked well . No 2nd attempt made to fix the meal.

Response to Karen: Your response is based on second hand information as you were not a party to what transpired. We would not have initiated a negative review if the owner had chosen to provide good customer service instead of choosing to create a horrible customer experience via the following series of events. So I will relay what happened. I was the person who was there with Esira. We ordered the chef’s Hash which is a dish we frequently order when we visit your restaurant and an entree that is always good. In addition we made a request via our server for a waffle and she politely informed us that the waffle could only be purchased as part of the special. I told her it was okay to charge us for the special, but to, however, ask the chef not to place anything on it and that we were okay with paying full piece for the special that would essentially only be the waffle. So we agreed to pay over $12.00 for a waffle. We then observed the waitress explaining to the chef our request and he appeared to be annoyed. The waitress had already warned us that the chef would not be inclined to serve the waffle by itself regardless of us agreeing to pay for the entire entree. However, she agreed to try. Upon receiving our entrees, the chef’s hash was good as usual, however, the waffle was undercooked. We alerted the waitress to this issue and someone instead of her came over to our table. I am assuming this is the owner you are referring to. He came over and we said the waffle was undercook, would it possible to provide us with a new waffle? He said he did not want to do so because he may be in a position of providing multiple waffles to satisfy us. I told him that he had not provide a second waffle so his suggestion that we would not be satisfied had not been determined. He said his preference was to not provide us with a second freshly prepared waffle and he did ask us if we wanted something else instead of a waffle. We told him, we did not and he responded again that he did not wish to provide the second waffle and would prefer to stop making waffles and he said he would remove the waffle from our check. He never said the waffle machine was damaged. We were then given our check as the table was cleared (without being done finishing the hash) , so we essentially paid $32.07 for a meal that had a bite of and we left a $10.00 tip because it is the right thing to do and the server was of course not at fault.

Good customer service begins by establishing a culture of good service and treating your customers with respect. I am sure thy given our history with your establishment, the waffle special would have been a good entree for someone, however, we only wanted a waffle and agreed to pay more than $12.00 for it. Our decision to request only a well cooked waffle created such an issue for your organization that it led to poor customer service and now these back and forth comments. The owner NEVER apologized to us at ANYTIME during our visit. It is unfortunate that we have arrived at this juncture.

We are supporters of small businesses and we have been a frequent customer to your restaurant amongst I am sure many others who are. We do, however, care about good customer service. So we will not be returning to...

Just leaving because I found hairs in two different dishes. It was bad enough that it was in the maple bacon but I bite into my breakfast sandwich and pulled hair out of my mouth. Worst part is neither the manager or owner came over and we were still charged for coffee. Disgusting.

RESPONSE TO OWNER: The hair in the maple bacon was short and black. The hair that was inside of the sandwich was longer and blonde- neither my husband nor I have blonde hair. That is more than enough to be upset about. Why would I want more of that food? Neither yourself nor a manager came over to us. A manager did come over to slam the check down on the table immediately after the server took the sandwich away. I have been to this establishment more than once I never received a check so quickly. Of course I am upset for being charged for anything after this terrible experience where neither ownership or management came over to speak to us. Now, when we came outside I did not shout any expletives at anyone and how dare you outright lie about that in your response. I said it was disgusting and the owner was denying that there were hairs in the food despite the hairs dangling from the food!!! Instead, the owner started yelling at us that this was a "family owned business." That has nothing to do with poor health and safety and an even poorer response. You should have come over to us right after the incident. It is just poor hospitality/customer service on your part. You cannot waive the small business flag any time bad things happen. Bottom line- something went wrong in your kitchen and you should have taken responsibility instead of taking an attitude as we...

Excellently prepared, and tasting dishes. The staff is super nice and they obviously care about what they serve. We went for brunch and ended up hitting the peak hour so we waited about an hour for a table, but it was well worth the wait. The inside is beautifully put together and is nice and cozy. I highly recommend this place, particularly for brunch. This is a sought after place, and it shows in the quality that they serve Update February 2025: Wait times, particularly for larger groups can still be a challenge, but worth the wait. Staff are still awesome and food is still good. Great brunch/lunch spot Update July 2022: This can be a very busy place, particularly for Sunday brunch, plan on an average wait time of 20-40 minutes at peak times, come early or later to avoid the rush, but they may be out of items the later in the brunch hour. The staff here are fantastic, always love chatting with the owners, so friendly! Update October 2022: Apparently a few months back they got their old chef back and he has definitely changed up many items on the menu, but I have to say, I'm sad the previous chef left. I used to always look forward to ordering the Maple Bacon Beauties, but that dish was changed up and i really don't like it anymore. There just something lacking on many items over the past few months, and I'm a bit bummed. Overall it's still a nice brunch spot, but it seems to have lost it's best touches on the dishes, so I've downgraded the star...