Ricciardi Business Systems — Local services in Chatham

I recently had the pleasure of working with Fred at Ricciardi Business Systems, and I cannot speak highly enough about his exceptional level of knowledge and customer service. With just three days left on my MacBook warranty, I discovered a crack in the screen. Understandably, I was in a bit of a panic.

Fred immediately put my worries to rest. Despite my last-minute request, he managed to get me in for same-day service. Not only did he diagnose the issue swiftly, but he also ensured that my MacBook was repaired under warranty. Remarkably, my computer was ready to take home the very next day!

Having had numerous frustrating experiences with the Apple Store, I was initially hesitant to visit an "authorized repair center for Apple." However, Fred and the team at Ricciardi Business Systems have completely changed my perspective. The service I received here was superior to any Apple Store interaction I've ever had.

Fred's professionalism and dedication turned what could have been a stressful situation into one of the best business experiences I've had in a long time. His expertise is truly unmatched, and his commitment to customer satisfaction is evident in every interaction.

If you're in need of Apple product repairs or any other tech services, I wholeheartedly recommend giving Ricciardi Business Systems a chance. Trust me, you won't be disappointed when you work with Fred. Thank you, Fred, for your outstanding...

Last Thursday, as I was in the midst of downloading new software for my MacBook Pro, my screen went black. In desperation, I reached out to Apple, but they couldn't provide a solution. Thankfully, I found a lifeline through the Apple Support app, which allowed me to secure an appointment with Ricciardi Business Systems for the following day.

Initially, I was hesitant. My go-to for tech troubles had always been the Apple Store or Geek Squad at Best Buy. However, both were fully booked until Monday. Seeing Ricciardi with an available slot for the next day, I decided to take a chance.

It turned out to be the right call. Fred at Ricciardi was a lifesaver – efficient, knowledgeable, and quick to diagnose the issue. He promptly got my Mac back to the point where I could reinstall the software. What's more, he gave me the choice to complete the download at home, free of charge, instead of leaving it with him, which would have incurred a fee.

Fred's assistance not only fixed my computer, but did so without any cost. I'm immensely grateful for his help, and I wouldn't hesitate to turn to Ricciardi for any future...

My wife's laptop had a windows failure. As a remote worker, 6,000 miles from home, we called around and when we called RBS, Fred immediately told us to come in to see what they could do. He listened patiently to the problem, and after a brief diagnostic gave us an action plan. Knowing we were from out of town and pressured to get things fixed, he even chased us down in the parking lot to give us a revised update when he saw an additional issue. And he told us he would do his best to have the work done by the end of the day.

We communicated throughout the day and I went back at closing time to see if we were ready. We weren't, because our backup took some time. But Mike, knowing that Fred had told us he would try for that day, stayed AN HOUR AFTER CLOSING TIME and finished the job. He gave me instructions for reinstallation of software, showed me where the backed up data was - and best of all, gave us an extremely reasonable and fair price.

These guys don't just get top marks. They get...