Papa Johns Pizza — Restaurant in Chattanooga

I ordered a pizza here while at Erlanger East as my wife had just given birth and was very hungry. We ordered the pizza (1.6 miles away) and were given an estimate of 45 min delivery. I waited 1 1/2 hours and called back. I was told by the guy that took my order that his driver had showed up and tried to call and that he had as well but the call would not go through.

He had confirmed my name by making sure it matched what he saw on his caller ID when I ordered. However, when I called back and asked why he didn’t go to his caller ID when he figured out the number he wrote down was wrong, he said he didn’t have caller ID and that they were very busy so it would be another hour.

So at this point I still have a hungry wife that wasn’t able to eat for 25 hrs. So I ordered from Pizza Hut and they had it here in 10 minutes.

Go to Pizza Hut in this area as Papa Johns obviously doesn’t need your business or care to own up to their mistakes.

Super...

We ordered pizza for Sunday school for today. I stated several times to slice each pizza to 10 slices, they still sliced it to 8 slices so was not enough pizza so we called to get 3 more pizza so got it ready. They charged us even more than the discounted rate for nonprofit organization that we agreed on. They denied the request for 10 slices then said I needed to recall the name of who took my order yesterday. Asked for one topping pizza but the ones with just spinach topping was charged $17Each!! as said it is “Alfredo speciality pizza”. I did not have time to keep arguing as the kids lunch time was coming up. So wrong instruction plus overcharged as we were informed $9.99 each large one topping plus 20%. never again... back to Cici which may not be as good quality but their service for pick up pizza much...

My order was delivered at the one hour mark instead of the 31 - 41 minutes projected. By the time my order arrived the 2 boxes of wings + 2 boxes of pizza were barely warm. I had a house full of relatives that had just disembarked a long flight to Chattanooga, TN. I spent nearly $50.00 on this order + tip for the driver. I have never received such a lackluster quality of product from Papa Johns. I like many other Americans work very hard for every dollar I have. If I didn't have a house full of hungry people I would have sent the order straight back. The driver was pleasant and looked like he was working very hard, but barely warm food should never be delivered to a home as a representation of your brand. I'll think twice in the future before choosing Papa Johns. Customer...