Residence Inn by Marriott Chattanooga Near Hamilton Place — Hotel in Chattanooga

I should’ve known immediately the kind of place I was dealing with the moment I came to check in. Our original room was not ready and, according to front desk staff, needed to be “aired out” due to smoking in the room. That was just the beginning of the issues. When we got up to the newly assigned room, there was a shoe and food under the beds, food crumbs in the chairs of the dining area and crumbs in the cutlery drawer. The room AC was set to as low as it would go but the thermostat still read 75 degrees. I immediately went back down to the front desk with the shoe and pictures of the food left in the room. The housekeeping representative acted like she didn’t believe anything I was saying but I showed them the pictures I had just taken. We were in the room for less than 30 minutes at that point. Tuesday morning we noticed a great deal of black mold in the bathroom on the walls and ceiling of the room we had spent the night in. There was also mildew on the shower curtain. I took pictures and videos of this. I called the front desk and asked for a member of management to come to the room. They sent the same housekeeping manager that I spoke with on Monday. She came in and took a look and said, “hmmm, well, I can bleach it for you”. I said no thanks and she asked what I’d like them to do and I requested another room. She said she had to check what was available and she’d be right back. We had plans for that morning and really needed to leave but I wanted to get the situation handled in case I had to find other accommodations. It took a good 30 minutes or longer for her to come back and say they were moving us to another room. She said we could move our stuff later but I just wanted to get it over with. We had already missed our timed arrival to the aquarium anyway. I will say the room they moved us to was bigger but still had AC issues. I spoke with the hotel manager and he didn’t have much to say but agreed to take Monday night off the bill. So everything was ok until Wednesday night when we started smelling pot through the vents in our room. I opened the door and when I stepped in the hallway, it reeked of pot. So, another call to the front desk was made. A blonde woman came up, walked the hallway and agreed that it was definitely pot but did she do anything about it? Absolutely not. She said they’d have housekeeping check it out the next morning (Thursday). Most of Wednesday night, we could smell marijuana. Thursday morning came and at breakfast, I spoke with the front desk clerk and he said he was not informed of any thing about pot smoking last night. When we were headed back to our room after breakfast, I could smell it on the elevator. I immediately got off and went back to the front desk to tell them the elevator reeked of marijuana. I don’t think anyone did anything at all about it. Overall, I would definitely never, ever stay here again. I’ve always had good experiences with Marriot properties but avoid this one. I will be speaking with management at my check out Friday morning. I have filed an official complaint with Marriot corporate. I refuse to pay full price...

Stayed here for 27 nights while in Chattanooga for business. This particular location was awful. Not up to the same standards as other locations in the Residence Inn chain. Had booked weeks in advance, through my employer, and didn't want to do the paperwork to change hotels, or else would have left 7 nights in.

This location currently will not clean your room during your stay, even on request. Found this out when checking-in. Can go to the front desk and swap out your linens, but housekeeping will not enter your room and clean it. Might not be immediate problem if you are staying for 2-3 nights, even up to 7 nights, but when staying for 27 nights, becomes critical issue. Lack of regular cleaning appears to have impacted the condition of the hotel rooms. Upon arrival hotel room, was greeted by food residue in the fridge, mold in the shower, crumbs on the bathroom floor (how does that happen), lightbulb in the bedroom out (and covered in white mold). Must have been mold under the toilet bowl rim too.

Asked the front desk if they could compromise and hotel room at least every week or every two weeks, since vast majority of guests cycle through quicker than that. Would have been 1-3 cleanings. But no sirree. Was informed that due to COVID-19 the Hamilton County Health Department had prohibited housekeeping from cleaning occupied hotel rooms, period. I suspect this assertion to have been false, because I could not find any documentation to support it, and because I stayed at a Residence Inn location in Louisville for over three months in the depths of the pandemic Nov through Feb, and housekeeping there still offered to clean rooms twice a week.

I believe it is more likely that this location is too short-staffed to clean rooms any more than is absolutely necessary. In fact, was too short-staffed to physically secure the premises. Transients frequent parking lot, and even enter the hotel during night and loiter. In one instance, was confronted in the elevator by man who was under the influence, who followed me onto my floor, and asked what my room number was (I did not answer). I had to inform the lone staff member (nobody else there, by that person's admission) manning the hotel that night and have him escorted out.

Returning to that mold under the toilet bowl rim from earlier... by the end of my stay, nearly a month later, it bloomed all along the waterline in the toilet bowl. Remember: bring your own toilet brush, or the same might happen...

My wife, my two granddaughters (ages 9 and 14) live in Georgia, and we wanted to take a getaway trip to some place other than Florida. None of us had ever been to Chattanoga, Tennessee and after some research it seemed like a good place. It was a relatively short trip (2-3 hour) so we decided to try it. We looked on Tripadvisor and saw a deal at this Hotel. As a Marriott member I booked this Hotel for two nights. We arrived ahead of the check in time (3:00 PM) and decided to take a chance and see if our room was available. At the front desk Mary Harb told us that our room was not yet ready. Another front desk agent, Kate Still, came out of the office and volunteered to go up and see if in fact it was ready. Kate returned and told us that it was not, but they would see what they could do. The two agents conferred with each other and after a few minutes offered us a much larger upgraded room, (wow, talk about great customer service). We accepted and proceeded to get our belongings and go to the room. To our delight we had been upgraded from a one bedroom-one bathroom suite to a two bedroom-two-bathroom suite. It was awesome for sure.| - The Hotel is older, but not old, and extremely well kept. The carpet, hallways, elevators, and public areas are immaculate.| - The room was also immaculately clean and furnished with dishes, glasses and silverware for four.| - I noticed that the toilet seat in one of the bedrooms was loose and as we were leaving to get something to eat, I let Mary know and when we returned it was fixed.| - The king beds were very comfortable, and the sheets actually fit!!!| - Both bathrooms had tub-shower combinations. The sink areas are outside of the bathroom. | - Both bedrooms and the living area had flatscreen TVs and full cable TV.| - We did not partake of the daily free breakfast.| - Coffee is available all day and the bold brand was excellent.| - The marketplace is well stocked| - The indoor pool is great and well stocked with towels for swimmers so that it is not necessary to use room towels| - Parking was never a problem.| - There are tons of restaurants very close to the hotel. We ate at Drakes the first day and Red Robin in the nearby Hamilton Mall the second day. Both meals were fabulous as is the mall.|Overall, this was an EXCELLENT hotel experience. It will be the ONLY hotel we stay at when we stay in...