Dunkin' — Restaurant in Cherry Hill Township

I normally don’t do this, but I feel I need to report an issue. So, I’ve been going to this dunkin for years and received quality service. As of late there has been a dramatic DROP in the level of customer service here at this location. I’m not sure if I offended someone there at the establishment, but I’ve been treated poorly for the past few visits. Starting with ordering and having to wait for whatever odd reason as I see others who have ordered after me receive their orders. I understand if I order a large order it will take a min. But a coffee shouldn’t take longer than others who have order after me. As well as my order going from a great tasting coffee that I enjoyed to start my day. To having to doctor it up myself (which ok no one is perfect) to the lever of respect when I person says thank you. The least you can do is say “you’re welcome” it’s one particular woman there. Extremely rude. I don’t think I will be visiting this location any more. If you don’t want to be treated like I was I don’t think you should visit this location either. There are other Dunkins in the immediate area that will give you way better / quality service that you would expect when visiting a business. I hope they turn things around there because I really have had it with...

By far the worst Dunkin experience! Been a Dunkin customer for years now but never experience staff with nasty attitude until my recent visit in this store. I ordered using the app for drive thru pick up. I drove up and lady on the speaker told me to pull up to the window. I’m literally the only customer that night. As I pulled up to the window, this old Indian dude started to yelled at me saying that I have to order atleast 5-10 mins ahead before picking up! I asked him to calm down and said my sorry and I offered to just park and come back once my order is ready. Mind you, I was the only customer that night! He started to yell at me saying ”what if there’s car behind me” that it will be an inconvenience for them. He sounded very upset and mad. The other lady Indian staff also started to same the same thing. They could just told me in the first place that my order is not ready and i’d get it! I’m not hurrying them up. I’m not sure if they’re good with something else, but definitely not with costumer service! Please Consider driving to other nearby Dunkin like in Ellisburg Circle,...

I put a mobile order in and then drove to the drive through window after , the man told me that i can’t be pressing the submit order button and then come to the window expecting my order to be ready . like sorry ? didn’t realize that i wasn’t allowed to wait at the window until my order was finished ? what is the difference between putting an order in through the drive through and putting an order in on the mobile dunkin app , like you still would have to wait for the order regardless lol i don’t get that. he told me to drive over to the parking lot and then he yelled over to me to come back to the window so when i did he told me that he “only has two hands” and i can’t be ordering that fast and expecting it to be ready and got smart with me when i did nothing wrong like that was so rude . i told him that i literally work in customer service and i am a cashier so i understand how it is but i could have just waited the 2 minutes it took him to make the order like that made me upset that i even was talked to like that . definitely will not be...