Burger King — Restaurant in Chesapeake

I just had the worst experience at this location. I asked for my burger off the broiler. I then watched him grab my burgers out of the heater. I asked again for fresh burgers. He told me they were just off the broiler. I asked if he could just please run me fresh burgers. This is why I came inside instead of the drive thru so I don't hold up the line. After arguing he agrees with an attitude. I then proceed to watch employees talk about me like I am a horrible person for requesting a fresh burger. I explain I worked at BK for 8 years and I can tell the difference. Once you have fresh, you can't go back. I get my burger it is still obviously not off the broiler. It looks dry and rubbery. I show my husband who agrees it is not fresh. I take it back and ask for refund. The employee gaslights me the manager argues with me gets and attititude, gaslights me, and then ask how long ago did I work at BK sarcastically. She said that is how their fresh burgers look now. I reply, then something is wrong with your broiler because every other BK gives me a greasy, wet, fresh looking patty when it comes off the broiler. Fortunately she does give me a refund for my burger. I eat BK every week and after years of whoppers I have learned how I like it. If off the broiler is an option, why do I have to fight for it? Extremely unprofessional, and lying to customers for no real reason. I wish I took pictures of my my burger to post so you all can see how it looked. It wasn't super old, but it was not fresh off the broiler either. I should not be belittled and laughed at over a $6 burger. This is one of those customer experiences that was so bad that I will never forget it. I went to a different location and I was able to get my fresh OTB whopper and it did not look like the one this...

THIS IS THE WORST I MEAN WORST FAST FOOD CHAIN THERE IS!!!! I DONT CARE WHAT U ORDER U WILL BE AT THIS BURGER KING LOCATION ANYWHERE FROM 10-25 minutes THEY ALWAYS MAKE U WAIT AT FIRST WINDOW TILL YOUR ORDER IS READY THEN TELL U PULL UP!!! JUST TO KEEP U OFF THERE TIMER!!! U GET TO THE MIC TO ORDER USUALLY U AT THE MIC 5-7 minutes BEFORE YOUR ORDER IS TAKEN OR COMPLETE!!! NEVER WANT TO GIVE U ENOUGH SAUCE FOR YOUR ORDER THATS IF YOUR ORDER IS EVEN RIGHT THE 1ST OR 2ND TIME!!! THIS STORE IS A JOKE THEY NEVER I MEAN NEVER IMPROVED OR EVEN TRY TO IMPROVE THE SLIGHTEST BIT!! THERE IS NO OTHER FOOD CHAIN IN THE AREA THIS BAD OR THAT WOULD ALLOW THIS TO CONTINUE THE WAY THIS LOCATION OPERATES!!! CORPORATE NEEDS TO PAY ATTENTION AND START DOING SOMETHING ABOUT IT!!! CORPORATE DEFINITELY WILL BE GETTING THIS SAME REVIEW AND IF I GOTTA CONTACT CORPORATE EVERY DAY I WILL!!! IF THEY CANT RUN THE BUISNESS LIKE IT SHOULD BE THEY NEED TO CLOSE THE DOORS!! AND I UNDERSTAND PPL DONT WANT TO WORK TODAY OR SHORT STAFFED BUT THERE IS LITERALLY NO NO NO EXCUSES FOR HOW THEY RUN AN OPERATE THIS BURGER KING LOCATION!!! I SEEN WENDYS WITH MY OWN 2 EYES WITH A TOTAL OF 3 PEOPLE WORKING INSIDE BC PEOPLE CALLED OUT OF WORK BUT WITH ONLY 3 PEOPLE THEY STILL MANAGED TO DO A LITTLE BETTER THAN THIS BK LOCATION AND TIMING!! THERE IS NOTHING FAST ABOUT THIS BURGER KING ITS NOT FAST FOOD YOU WOULD SWEAR THEY IN THERE PREPARING A HOME COOKED STEAK DINNER IT TAKES SO LONG IT IS REALLY SAD AND ITS BEEN BEEN THIS WAY FOR SURE THE LAST YEAR AND HALF OR 2 YEARS NOW AND NOTHING ABSOLUTELY NOTHING IS BEING DONE ABOUT IT!!!!! I WILL BE SEEKING THE HIGHEST OF HIGH PERSONNEL IN BURGER KINGS MANAGEMENT ABOUT THIS...

This is really a 0 star rating . I went through the drive thru on Saturday morning to place my order before heading to work. I’ve never had a good experience at this particular location but I had coupons and I had used one the day before with no issue so why not. Well Saturday morning I had the unfortunate pleasure of having Dontae at the window. We were placing our order and when we it came to our drinks we asked could we get coke’s. Immediately Dontae has a tone to his voice NO YOU CANT switch out the drinks YOU HAVE A COUPON. I stated I had used a coupon the day before and oh my you could hear the lip smack now I get WELL I WON’T HERE YESTERDAY and also his manager is now also talking over him it’s a coupon it reads NO SUBSTITUTING. Well I’m sorry because like I said I had just substituted cokes for my drinks the day before because the coffee always tastes like it’s been sitting for two days. I don’t understand why so much lip smacking attitude over a Coke but hey I’m good. Chic Fil A and Dunkin will continue to be busy as long as you’re staff and management team continue to be rude over a Coke instead of coffee why don’t they just offer up charge because not everyone wants coffee . People don’t spend money where they don’t feel welcomed, Needless to say I drove off no need to start my day with someone else’s...