Papa Johns Pizza — Restaurant in Chesapeake

I could see on the tracker that the driver was at the wrong address, so I call the store to tell them so they can contact the driver and get my pizza to the correct address. The person that answeres the phone was not believing me and kept saying the driver IS at my house! I kept repeating myself and he kept saying she is there in your driveway right now ma'am! Then a call came in on my phone and I joined the calls so the store could hear what I had to tell the driver that she was NOT in my driveway and that MY address was a 1/2 mile further down the same road. She says no ma'am I am in your driveway right now ( the abandoned house that she was at was in Portsmouth, MY house is in Chesapeake 😒) so again I repeat myself and then tell her to just turn left out of the driveway she was in and drive about a 1/2 mile down and look for my street number. Sure enough I see her drive on by my house 🙄 I turned my porch light off and on hoping to get her attention and I guess it worked because she turned around and stopped at the end of my driveway and walked to my front door. No apologies or anything from the driver or the store, but I give her a $15.00 tip anyways just because ... But after opening the pizza boxes and realizing everything was cold and not cooked as ordered and in fact was not cooked thoroughly! This was very disappointing even more so as it was dinner for my husband's birthday! The pizza box was even dirty 🤔 then my husband sees that the order was $65.bucks and says wow that's crazy 🤪 I say what?? The total was $51 When I placed the order. 😡 Apparently they put a tip on the order even after I declined to tip when I placed it because I knew I would be tipping the driver in cash! Grrrrr. Done with Poppa Johns for good...

I purchased two pizzas. One had way too much cheese and one did not have original crust as I requested. The crust was not satisfactory. I was told by the manager on duty named Taylor that I could have both pizzas replaced. Went back a month later to get this order replaced. They only had in their system to replace one pizza so I had to speak to a manager which happens to be be Taylor. She said she would replace both. I also ordered an extra item. While I sat outside in front of PJ I was looking inside the restaurant. Taylor came to the front near the register and redone her pony tail then walked back over and started patting pizzas. It was so disgusted. I called in there to cancel my order and she told me once I cancel my order I will no longer be able to get those pizzas replaced in the future. I then told her why I canceled the order. She said she did wash her hands but I let her know I watched her the whole time and she did not wash her hands. She should have apologized and still honored my pizzas even though I don’t plan to go back there but instead she told me to have a good night and hung up before I could tell her to wash her hands before she make...

I’ve had two bad experiences with this restaurant. The first one was a couple of months ago, the pizza was good, but the brownie was hard as a rock, and the delivery driver was rude. I called the store, and talked to the manager Tim. He said that he will give me a credit for the brownie, and he refunded me my tip that I gave the driver. I told him thank you, and he said I could you the credit at anytime. Tonight, I decided to use the credit, the kid that answered the phone was a rude because I asked to use my credit. He was laughing thinking it was a joke, very immature. However, I asked for the manager, and Rachel answered the phone I explained to her the situation, and she gave me the brownie. I ordered a half(cheese) and half(the works) pizza with extra sauce- there wasn’t any. The pizza only had two pieces of the works and the rest cheese. The brownie was soft. I work hard for my money, and I will not come back to this Papa John’s. I hope this restaurant get workers who are...