Pocono Eye Associates — Local services in Chestnuthill Township

I was scheduled for an appointment today. Having not received a confirmation call, I decided to call the office when they opened to ensure that I did in fact have an appointment. When calling the office, the individual that I spoke to told me that I had cancelled my appointment, however could not tell me when. I know full well that I did not cancel this appointment, given that it had been on my calendar for months. I was offered two other appointments, however neither of them worked due to my family commitments. I was then told that the office did not open until noon, despite my appointment having been at 11:00....a change that I found out happened sometime between my last appointment and today. The person I was talking to on the phone became very defensive, borderline hostile, when I questioned why my appointment was cancelled and I was never contacted by the office if there was a need to reschedule my appointment. The tone that I was spoken to in was incredibly unprofessional. Instead of taking ownership of a mistake on their end and making an attempt to find an amicable solution, I was met with hostility and accusatory statements. Once the person I spoke to began raising her voice at me, I ended the phone call. I will never set foot into a Pocono Eye Associates office again and would never recommend them to anyone, unless they want to have their appointments cancelled without being notified and have a desire to be yelled at by office staff when questioning why it was cancelled (after they accuse you of cancelling it with no record of when or how it was cancelled). The unprofessionalism I experienced today is shameful and I will never recommend this...

Dr. Moore was literally AMAZING!!!! She explained everything to me in great detail, had a wonderful bedside manner and was hilarious (I love a good laugh), most importantly she was super patient and kind. I am new to the contact wearing world so she took her time detailing out to me the whole process, figuring out the perfect prescription for my eyes, and had Amanda help me practice removing and replacing my contacts. Amanda was an awesome coach as well I have very long nails and we figured out together the easiest ways for me to insert and remove my contacts. The intake and front desk staff were professional and welcoming. The facility is immaculately clean and visually pleasing. Overall a 5 star experience! This will be my new spot for all my...

5-star Review, 10-star MD

This was my third consecutive year as a patient of Dr. Payne’s at Pocono Eye Associates in Brodheadsville. His training and education precede him. He is excellent at communicating with his patients as he takes the time to explain exams, conditions, procedures, and the overall importance of eye healthcare, regardless of underlying conditions like diabetes. The staff at Pocono Eye Associates is friendly, professional, and the techs are highly trained. The comprehensive eye exam they offer is thorough and state-of-the-art. I can truthfully say Dr. Ethan Payne is the best opthamologist I have ever been to and I am delighted to have him as one of my medical...