Ben & Jerry’s — Restaurant in Chicago

Pumpkin Cheesecake Ice Cream: Ben & Jerry's (BJ's) is my favorite "premium" ice cream brand, but as much as I enjoy their ice creams, I've never gotten around to their seasonal pumpkin flavor. I'll get to why that is in a little bit as it's correlated to my only complaint about this pint. BJ's seasonal offering is a pumpkin cheesecake ice cream base with a graham cracker swirl. The texture of the ice cream is flawlessly creamy and comes with a warm orange pumpkin color. Thankfully the flavor is a sweet and mild pumpkin without any burning spice, accompanied by hints of graham cracker. The graham cracker swirl is difficult to view as its color is only a shade darker than the ice creams', but it makes its presence known by contributing a pleasant enough flavor. I can't say the flavor of the ice cream reminds me of cheesecake though. As great as the flavor of the ice cream is, I think calling it a pumpkin pie ice cream would be more accurate than cheesecake. That brings me to my only criticism, which is for a premium brand this needs more mix-ins. It's a travesty that this is a pumpkin cheesecake ice cream without cheesecake pieces! I almost rated this as just okay because of the lack of mix-ins, but the ice cream base flavor is perfectly pumpkin. Doughboy...

Jul5th. Extremely disappointing service. I waited patiently in line for my turn to order ice cream. There were 4–5 staff members behind the counter, and when I tried to place my order, three of the Caucasian staff members skipped over me and took the order from someone behind me. I had been waiting for quite some time and even waved and asked who was going to take my order. Eventually, only one staff member (not the three who ignored me) stepped up to help. The way I was treated was...

Asked for a milkshake and they said they don't make them today. So I asked if I could sample a flavor, and they said they were out of sample spoons. I asked if they could use a regular plastic spoon, and they said they don't do that... then my friend got two scoops of ice cream, one of them was the wrong flavor, as I'm typing this she just pulled a 7 inch curly hair out of her ice cream. I understand restaurants run out of stuff, but they weren't even nice about it. Won't...