Loews Chicago Hotel — Hotel in Chicago

Probably more 2.5 Stars than 2 but I’ve decided to round down. This hotel has the makings of being very good. Great location and nice rooms with decent views. Sadly it’s the service for most people working there that lets it down! Day 1 we arrived late after our flight and I had called ahead to ask for a quiet room which they said would be noted for us. The lady at reception didn’t take any notice of these notes and just gave us a room. I asked if it was a quiet one as I had called ahead and she said yes it would be and said she didn’t see any notes. We were given a room opposite the cleaners closet which believe me is far from quiet when they start working early in the morning. We then went for dinner at the roof top restaurant and they messed up my wife’s order which meant her food arrived after I had finished mine. The manager came over to apologies and comped her food which was helpful and he was very good. But it was all quite unnecessary and spoiled the meal experience. The food however was pretty decent once it arrived. Day 2 we politely asked to move rooms and the receptionist said when one was available she would try to accommodate. We moved rooms and as requested we ended up with a nice and much more quieter room. This was handled very efficiently. But again inconvenient to have to do this mid way through a short stay. I called ahead for a reason. Day 3 we decided to use the pool. My wife and I are both swimmers who like to do laps. We used the pool at first as no one was there but then a lot of kids arrived and one even jumped on top of me as I was swimming so we had to stop. It’s a good pool but I think it would help to add a swim lane for people to exercise that’s designated and then just have the rest of the pool for larking about. It would make it more inclusive that way. Later that day in our room after cleaning my wife noticed that one of her expensive lotions was missing from the room. She has and had looked through everything but it’s gone. We called to inform the reception who noted this and said they would look in to it and follow up but the only one following up was my wife. Even at check out we were told a Manager would contact us as it hadn’t been found but again no one has reached out. This was really disappointing as it’s clearly been removed somehow from the room. Security of peoples belongings should be a priority for the hotel and also communicating with the guest but that wasn’t the case. I will say however on our last night we had drinks at the bar and the Irish bar man was top notch. He made excellent cocktails and was very inviting and efficient. He was a real asset to the place. It’s a shame his level of service wasn’t found in the rest of the hotel.

If Management read these it would be good to have someone contact me and my wife about the Missing item as we had been informed that we would been and hadn’t.

I think we’ll probably be back at the Waldorf next time we’re in Chicago which is a shame as I really was keen for this place to be a good experience given its location. Sadly it...

I was disappointed as my first stay with Loews was amazing. This second time now, I felt I disappointed my husband as I was giving great reviews, that were false.

My review focuses on the room we booked and the amenities we expected. The room was spacious and comfortable, and the view was great. The bed was comfortable, and well-appointed. However, the room needed some cleaning and maintenance. The carpet was dirty and needed to be vacuumed more thoroughly, and the counters and desk were stained. The bathroom had two large yellow stains on the wall that were unattractive, and the sink didn’t spray water properly. The floors were sticky, and the mop needed to be used more often. My daughter walked into our room and was surprised with an extra spare, fold out bed that we did not request for but the hotel made a kind gesture to add it in as we are a family of five and our room was double queen of the grand corner. We weren’t even charged for because I was worried we did. Even tho they did such a kind gesture there were stains on the pillow and when told they quickly gave us a new pillow case and pillow. No questions asked just immediately try to resolve it. Recommend dusting behind the entertainment area, windows, and tv stand, also making sure the curtains aren’t stained. Accommodations for guest as in filtered water, I suggest not using a water fountain and one small lemon water dispenser is not quite what I expected from a supposedly high end hotel—Imitating high standards. They handed me two small bottles of water. Which I feel is an inconvenience. Don’t get me wrong staff was wonderful. The front desk was super nice about it.

The location of the hotel was great, and the staff was friendly and helpful. The kids enjoyed the spacious lap pool, and the kids’ room was spacious and comfortable. However, the parking fee of $81 per night was a bit excessive, especially since we had three kids and it was inconvenient to walk to the garage with our belongings. We would have preferred if the hotel had accommodated guests by allowing them to unload their cars and take their belongings to their rooms before parking. The charge $200 hold, I know there is a email about it before we check in—which worries me for others, can cause financial issues. As, to secure— if something happens, but again a bit excessive. Not only that valet was so nice and helpful but standing and waiting for my vehicle and seeing a valet speeding into the loop area was not exactly a joy and great sight to see. My husband even mention possibly seeing the valet might have run up / hit the curb. I still tip too.

Overall, I feel there are areas that need more work on, but we had a great time at the hotel and made some wonderful memories with our family. The room was comfortable and the location was convenient, but the parking fee was a bit high. We expected high standards from a Loews hotel, and while the prices were reasonable for Chicago, we would have liked to see more amenities and better...

The hotel was quite spacious and clean. The location was good and the view was good because the lake was visible from the top floor. However, as the day went by, the attitude of the employees became unsatisfactory.

Some of the staff serving breakfast said they only had Figi Water when I asked for hot water. Figi Water was sold at a hotel for as much as $8 even though it was a small bottle. When I complained, the waitress brought hot water then. Does it make sense that there is no hot water in the restaurant?

But the problem with breakfast was just the beginning. I booked a hotel including breakfast, but my card was paid twice every day at random, between $5 and $60.

When I went to the front desk and asked the reason for the payment,a staff said that I paid more than the amount for breakfast, but there was no actual excess. He explained that at the last checkout, the computer will calculate and refund, so do not worry, so I didn't care about it any longer.

However, when I checked out, the hotel asked me to pay more. When I inquired in detail, a hotel manager-level person came out and I demanded her to check thoroughly. As a result, it was revealed that the breakfast restaurant falsely entered all the breakfast prices for 12 days and treated them as lunch instead of breakfast several times.

Even when I check-in the hotel informed that I have $50 credit for each breakfast per room but it turned out that the breakfast credit was $60 per day. The hotel employees has been lying since the beginning. In preparation for this problem, I requested a settlement the night before check-out, but it took 4 hours to admit all the faults of the hotel and hear that there was no excess amount. For the breakfast on the day of check-out, I asked the manager to write a memo explaining to the restaurant that I have a $60 breakfast credit per room and even she signed it to prevent this from happening again.

However, at the final check-out, the front desk clerk lied that $60 did not include tax and that I had to pay dozens of dollars more. I was shocked so I showed the manager's memo but she kept lying and said the manager wasn’t working today. I was so angry that I yelled at her to talk to the manager on the phone, and only then, she told me not to yell and that I have no money to pay. That's how I managed to get out of the hotel.

I don't know if this hotel does this kind of robbery to all guests or if it's only for Asians who don't speak English as their first language. And I can't fathom how many guests have been penalized for this day robbery. It appears to be a routine practice for all employees who work with money in Loews Chicago Hotel.

During the 12 days, there were about 10 employees working at the restaurant and front desk, and all of them continued to lie and make false calculations. It's the first time I've seen such an evil case in decades of traveling abroad. In Chicago, I made a vow not to trust anyone.

The Loews Chicago Hotel is...