Eggy's Diner — Restaurant in Chicago

Unfortunately I can not tell you how the food tastes here but here is my experience: On September 2, 2025 at 8:19 am I placed an order through the restaurant’s website for delivery because I had a gift card to use. After placing my order, it was assigned to an uber eats driver but it was never picked up. I spoke with the manager, Freddie, not once but twice in his attempts to resolve this issue. He explained to me that my food had not been picked up and that they use a service called Toast that allows for door dash or uber eats drivers to pick up the order. He also told me that he was able to get in contact with someone from Uber Eats and they would be sending a new driver within 5-10 minutes and that my food would be made. Unfortunately I NEVER received my food. I called back 2 hours later, my food had not been picked up and there were no delivery updates (i did my part trying to get in contact with uber eats for a new delivery driver but because they use Toast, uber eats was unable to help me) Around 2pm my order was canceled, I called and spoke to a worker who told me I was refunded but could not give me an exact answer on whether or not the refund would be going back to the gift card I paid with or not. She took my information and told me that a manager would call me back. After checking the gift card balance I was NOT refunded. I called again to speak with the manager to get a refund back to the original gift card or a new one and nothing. Since then I have not heard back from anyone at the establishment, even after I’ve called multiple times. So I’m pretty sure the food is great but they have no urgency when it comes to accommodating customers that use their website to place orders. Don’t place an order online because there’s a chance you won’t get it. Dont buy gift cards from them for...

We had the most awful experience a few weeks ago. We went in with a group of eight people, we were all visiting Chicago from St. Louis. After getting seated we waited for about 10mins and our waiter wouldn’t come take our order. We were seated next to the cashier stand so asked the cashier if she could get our waiter. The waiter comes reluctantly to get our order. You could tell he did not want to wait on a large party. Or maybe it was because some of us were speaking in Spanish and he didn’t want to serve Hispanics. He looked annoyed. He brings waters and the glasses are disgusting. One glass even had leftover residue from food or something, it was disgusting. It took forever to get our drinks. One of our friends ordered a specialty cold coffee and never even got it. When our food arrives our server never came to check on us. We waited and waited and even tried to catch his attention to get the bill and he ignored us on purpose. We finally ask the cashier lady for our bill and she goes over to the waiter to work out the bills. My husband and I get overcharged with everyone’s coffee and tea order and the waiter refuses to fix our bill. And we never had water refills because our waiter never came back to our table. And while it was a weekend brunch it was not so busy that he couldn’t come to us because we could clearly see him waiting on other tables. Awful awful experience do not recommend this place to anyone the service is horrible. While the food was okay (not great) the service is horrendous. If I could leave them a negative star review I would. Do...

Wish I could give 0 stars. Came here looking to have brunch for 2. Arrived around 11:15 am and we were seated outside. It took about 10 minutes to receive our waters but I wasn't too bothered. About 10 or 15 minutes later, someone came and took our order. About 45 minutes passed and we saw everyone else receiving their food. Our waitress came and asked if we received our food and I said no. She came back a few minutes later saying she apologized but the kitchen was "backed up." That wasn't the case considering there were multiple tables who arrived and ordered after us, by about 30 minutes, and already had their meals. Another 20 minutes went by and the waitress came back and apologized saying their was an issue with the grill for my eggs. I ordered the Eggys Benedict. Eggs Benedict are served with poached eggs so their are not cooked on a grill. She said she would comp the meal and said the food would be out in 5 to 7 minutes. About 20 minutes later, the food finally arrived. My whole meal was cold to the touch. I told the waitress who brought out the manager. The manager offered to cook my meal again and it was ready in 5 minutes. It was actually hot and the meal was okay, most likely ruined by my anger of waiting. Would have left sooner but we already waited and hour and a half so might as well eat mediocre food for free. I'm sure this is a once I a million issue, but I'm sure our order was lost and wish the waitress would have checked on us sooner to figure out what...