Glascott’s Saloon — Restaurant in Chicago

My girlfriend and I were kicked out of this bar for trying to use a daily deal special!? (8/15/12)

Here is the story.

While surfing facebook I noticed an ad advertising "$8 for 3 cocktails at Glascott's". I clicked on the daily deal site called "Audum Live" and bought the deal.

I told my girlfriend about the daily deal and she purchased the "$8 for 3 cocktails at Glascott's" as well. After dinner we went to redeem our daily deals from "Audum Live" at Glascott's.

I went to the bar tender and explained that I have the daily deal special that they are running on my iphone. I told her my order and handed her my iphone so she could ring up the order. After marking it redeemed on my iphone she brought me my order of two cocktails (one for me one for my girlfriend) and said "that will be $8". I told her no that is not how this works; I paid $8 to this company to get 3 cocktails I don't pay you anything. (I then handed her a one dollar tip) I'll be back for the third cocktail in a few minutes.

After about 15 minutes I went back to the bar to get my third cocktail. I then handed her another dollar.

After returning to my seat my girlfriend went up to the bar to redeem the daily deal she purchased. Surprisingly she returned to our seats a minute later without a drink and said "The bartender won't let me use this...she is calling her manager to see if she can honor the daily deal" "What?" I replied, "yeah" she said. "She is calling her manager now because she doesn't know what these are"

My initial thought was why would the bar tender honor my daily deal and not my girlfriends? This doesn't seem logical or fair?

I approached the bartender with my iphone with the daily deal on Audum Live advertising "$8 for 3 cocktails" to prove the legitimacy of the deal. In the other hand I had my girlfriend's phone with the code so the bartender could redeem it.

This is where things took a turn for the worse.

I said to the bar tender " the daily deal my girlfriend is trying to use is the same one you honored for me. Look I have it up on my phone it is a legit site with daily deals like Living Social or Groupon. In my other hand I have the code to redeem it"

The bar tender started yelling at me as my girlfriend approached saying "I DON'T KNOW WHAT THOSE ARE! I CALLED MY MANAGER AND HE SAID SHUT IT OFF I CAN'T TAKE THOSE!"

A few customers around us stopped conversation and started staring at the scene the bartender was creating.

I replied "well you can't honor the daily deal for one person and not someone else"

She then continued to yell "I ALREADY APOLOGIZED YOU, I ALREADY APOLOGIZED TO YOU. LOOK YOU HAVE TO GET OUT OF MY BAR! YOU'RE KICKED OUT. I DON'T KNOW WHAT THOSE THINGS ARE, YOU CAN COME BACK IN A WEEK I DON'T KNOW HOW TO RING THOSE UP GET OUT OF HERE!"

I responded "I don't think we will be coming back, we are leaving"

We asked the bartender, "What is your name so we can post this on Yelp?" "GINA ...AND MAKE SURE THAT YOU POST THAT I APOLOGIZED TO YOU" she yelled.

Upset we left and called Audum live and left a voicemail explaining what happened. A man called my girlfriend back that night apologizing and said he would talk to the owner of Glasscotts the next day. She received a call from Audum Live claiming he told the owner about the situation and would refund our money

We live close to Glascott's but never set foot inside prior to this event and thought this would be a great way to check it out. Unfortunately, we will never go back to Glascott's due the way we were treated.

Upset we have been telling our friends, co-workers, and neighbors what happened and to avoid Glascott's!

I understand that these daily deal sites are supposed to drive foot traffic.......which doesn't really work when the staff is kicking you out for trying to use it.

The bottom line, we would consider going back if the situation was handled...

Please update your actual operating hours, if they are what we experienced. My group was intimidated to leave at 12:25, with the bouncer saying the bar closed at 12:30. He hovered over us as we finished our drinks. No unseemly acts or antics were happening. It was a typical night of people trading stories after work.

The bouncer was not kind or understanding. He made us feel like a nuisance for giving them business on a week night.

The bartender was excellent. Kind, quick, and...

I'm a little biased bc I am on the skeeball league here so I come every week, but I really like this place. The bartenders make a habit of remembering people and their drinks and they are super fun and friendly.

They always decorate for the holidays which says something about how much they care about the place and the atmosphere.

No food but there is a great greek place next door that is connected. They let you order in there then they bring your food...