Shake Shack Willis Tower — Restaurant in Chicago

Shake Shack in Chicago is a fantastic spot if you’re looking for a clean, welcoming, and satisfying dining experience. From the moment you walk in, the atmosphere stands out—it’s bright, tidy, and well-maintained, which really sets the tone for enjoying a meal. Many fast-casual places can feel cluttered or rushed, but Shake Shack here manages to keep everything neat while still being busy and full of energy. The attention to cleanliness is clear in both the dining area and the kitchen, which makes it easy to relax and enjoy your food without distraction.

The food itself is consistently delicious. The burgers are juicy, flavorful, and cooked to perfection, paired with soft, freshly toasted buns that make every bite memorable. The crinkle-cut fries are crisp and golden, while their shakes and frozen custards are rich and indulgent—perfect for rounding out the meal. Whether you’re grabbing a quick bite or sitting down with friends, the menu offers a comforting balance of classic favorites and elevated fast-casual options that really live up to Shake Shack’s reputation.

Service at this location is another highlight. The staff are extremely friendly, attentive, and approachable, going out of their way to make sure you feel welcome. Orders come out quickly and accurately, even during peak hours, and the team is always ready with a smile or a helpful suggestion. That level of service elevates the entire experience and makes it clear that customer care is a top priority.

Another small but important detail is the availability of public restrooms. They’re not only accessible but also as clean and well-maintained as the dining space, which isn’t always the case in downtown restaurants. Overall, this Shake Shack delivers on every front—great food, friendly service, spotless surroundings, and...

I had an appalling experience at Shack Burger on August 7th, around 8 PM. I ordered a gluten-free burger without bacon due to dietary restrictions. To my dismay, when my order finally arrived—after a 15-minute wait—I found that the burger still had bacon on it. This is not just an issue of preference; it’s a serious health concern.

When I brought this to the attention of the staff, instead of preparing a new burger as they should have, they simply removed the bacon from the existing burger and handed it back to me. This is completely unacceptable. The fact that they thought this was an appropriate way to address the situation shows a blatant disregard for customer safety and a total lack of professionalism.

When I confronted them about this, they insisted they had prepared a new burger in just 30 seconds—a claim that’s both insulting and clearly untrue given the original 15-minute wait time. It’s clear that they either lied to me or did not take my concerns seriously.

As someone who has to be extremely cautious about what I eat due to health reasons, I find this behavior outrageous. Shack Burger needs to educate their staff on the importance of handling food allergies with care and respect. This kind of carelessness can lead to serious health risks, and it’s appalling to see such a lack of concern.

I am deeply disappointed and furious about how my situation was handled. I expect much better from an establishment that serves food to the public. I will not be returning and will advise others, especially those with food allergies, to avoid this place until they can assure their customers that they are capable of properly handling special...

Well I decided to go to the Willis Tower to see and try this shake shack burger,. It is a franchise I see a lot and kind of made it into a bucket list of curiosity. It was just a meh ok. I say this because I compare this to the taste of a Culver's butterburger it almost tastes the same and even the size is the same. To me it was a copy check of a Culver's Burger franchise the burgers taste just like that and it's not bad but at the same time I could have just gone to Culver's. Another thing I did not like was the service because if you go to a live person they only accept cash and the kiosk I have a blood donation card and it's not a tap or a chip you have to swipe like the old school credit cards and they don't offer that and if you go to the service person he only accepts cash.ambience as usual is pretty hip or especially since it's at the Willis Tower so it's very touristy it's just a bit overpriced for my taste it's not a bad Burger but it's not some place I would go because the taste of their shake shack Burger is almost exactly the same as a culver's burger and it's less expensive buying a Culver's Burger. I spent almost $25 and to me the Burger to how much I paid for is something I can get more elsewhere especially from Culver's and even Culver's I don't like going there because I don't feel unsatisfied in regards to quality and quantity. Thus...