Club Quarters Hotel Central Loop, Chicago — Hotel in Chicago

This is a TRULY DOG* hotel, and that statement is insulting to both Dog* and hotels.

If you look at this place like a 5-star hostel, you won't be disappointed. Location is great to see Chicago, but if you're expecting "hospitality," FAT chance. In advance, the owner/manager/someone appears to respond to reviews and try to refute them. You can go ahead and ignore that nonsense and re-read my review.

Rooms are very very small, but acceptable for 1-2 people. No amenities, whatsoever, aside from a hairdryer and typical awful coffee. I found my TV remote hidden under my bed, along with enough food to feed myself during my stay. Apparently they will deliver a microwave or mini-fridge upon request, but I can't say, I just saw that in the response to another awful review. I literally saw another guest bringing an ironing board to the lobby so I presume those are borrow-only as well, there wasn't one in my room. For the record I'm not saying any of this is advertised, it's just common in real hotels, which thus hostel is clearly not.

At check in, the guy the guy said "ID please" and didn't say another word to me including after handing me my keycard. No instructions, no guidance, no courtesy. Prior to beginning our check in process he had asked a porter to bring my bag out of storage. When it was apparent he was dismissing me without speaking or looking at me, I reminded him I was waiting for my bag, to which he responded "please take a seat in the lobby it'll be 10 minutes" without looking up at me.

They have one of those "virtual assistants" who texts you before and during your stay. I'd bet this is just a member of the front-desk staff. Spoiler alert: they couldn't care less.

The text I received asked if I wanted service, which I confirmed. I then texted the 'assistant' again a couple hours later to confirm I was receiving service in my room, and received confirmation IN WRITING. Ofc, no service received. I called the front desk staff at about 3PM and her default answer was to say no it can't be done, becaisd service is an unreasonable request in this hostel, but fortunately cleaning staff came by another hour later. I simply asked for my bed to be made and towels to be replaced. She made the bed, took all my towels, and didn't replace them. If I hadn't come back to the room in the middle of the day, I would not have received service at all, after both requesting, re-confirming, and receiving confirmation.

Hotel staff will avoid making eye-contact with you, and act like you've inconvenienced their whole life for making simple requests, like hey, I'm a paying guest, mind if I get some towels?

Added bonus: I must've tried to use the phone in my room about 40x. Handset, speaker phone, everything. It worked once, and never before or again. Every other issue I had, I had to visit the lobby in person to make my request, and ofc was greeted by hateful staff, who were shocked I should have the indecency to ask for towels or a replacement room key. I suppose basic service, towels, and common courtesy aren't explicitly advertised online on any of the booking websites, so I suppose I'm wrong to expect it.

But hey, if you've read my review you will know better! Enjoy your stay, if that's possible. And enjoy the water refill machines. I hear cold water makes...

Been here several times on business related trips, and have to say there were only four redeeming qualities to this Hotel. The tv had a lot of channels. The adjoining restaurant/ bar (Elephant and Castle) had great food and beverage options. down the stairs in the area below the reception area was consistently quiet and had free coffee (albeit small portions). Close to lots of landmarks, shopping, eateries, museums and the lakefront.

The cons: Rooms were small and overpriced, smaller than studio apartments. I get that it's Chicago and it's a super condensed city, but knocking your knees on every piece of furniture trying to take the 4 steps to the bathroom from the bed is just ludicrous. And also being a downtown location, there was no view besides right at other towers/ skyscrapers and right into other windows of neighboring buildings. The furniture was either somewhat breakable yet decent, or extremely cheap, quite the mix of weird selections. The rooms are not clean-- the first time I stayed there the entire room was coated in this black dust/ crud, after checking the AC/ inlet air filter, it was black with smog residue and dirt from the outside and had not been replaced in a long time. For anyone with Asthma or respiratory problems you should consider staying somewhere else. The Bathroom wasn't very clean either, I had to go out and buy a new pair of shower shoes just to even feel somewhat okay using the shower (which was sized for a Hobbit by the way, utterly cramped). The in- room Keureg/ coffee maker was filthy and did not use once while I was there. I also made sure to use sanitary wipes on all desk/ table and other surfaces as well as for the tv remote. I slept in my clothes every time. The hallways are a maze almost, very claustrophobic and can be confusing to navigate. You also have to use your room card to even use the elevator. They have bottled water dispensers in the hallways of each floor for drinking water, because the building and it's pipes are old, and well, it's Chicago city water coming out of the faucet/ tap. There were homeless people all over the place right outside the Hotel begging for money and sleeping/ urinating on the sidewalks and alleyways. They consistently had issues with processing payments with company cards, this issue happened the several times I stayed there and to multiple associates on the trip, even though there was no issues with the cards as they were consistently used elsewhere with no problems. Also if you pay with cash they require a cash deposit.

This place needs a...

As other reviewers have shared, the rooms are incredibly small and outdated. The bathroom has very minimal counter space so for women who travel with lots of necessities, this will indefinitely cause some heartburn (The pics on the website are evidently shot by a professional who knows their way around editing software) Also, the "breakfast package" isn't worth the cost so don't be fooled into that feature like I was. It's $18 pp and they give you a very limited menu to choose from. The food isn't seasoned whatsoever and the coffee is less than desirable. Your palette would be much more satisfied walking to the Chikfila a few blocks away or walking across the street to "Revival Food Hall". The Elephant Castle (restaurant and bar) that's attached to this hotel has a great drink menu and from what the locals say, it's packed in the evenings because they have the cheapest drinks in the city... after testing that theory, they seem to be correct. Yummy drinks, prompt bartending service but unsure about the lunch selection as we didn't try it but from an optics perspective it appears that the locals flock here for their lunch break as well as the dining area begins to fill up between 12:30-1pm. As far as the location, it was great! We walked everywhere we went and averaged 7-9 miles each day for our 3 day stay. It's $20 from this hotel to Navy Pier via an uber so if that gives you an idea of what the fairs look like for a whole 2-mile drive, the exercise is certainly worth it. Adrian at the front desk was incredibly hospitable. She allowed us to check in early via paying the fee and was very kind to us throughout the duration of our stay. She provided excellent suggestions for restaurants and bars and was overall a joy to converse with. Often times conversating with locals can be challenging when one is from the south venturing to the north but she made it comforting and easy. Her friendly smile and demeanor was so...