Daycamp Coffee — Restaurant in Chico

I encountered unsatisfactory customer service from a barista named Emile during my recent visit. I had clearly communicated to the cashier, who had a curly mustache, that I wanted only a light amount of honey in my iced latte due to a previous experience where too much honey was added. Despite this, when Emile, wearing a black hat and a Blink-182 shirt, prepared my drink, he opted to pour the honey directly into a clear measuring cup rather than using a spoon, resulting in a drink that was excessively sweet. When I requested that he remake my drink, he insisted that the amount of honey was correct, despite my clear observation that he had added more than I had specified. He continued to argue about the quantity, stating that a tablespoon was the standard measure and that he put less, while I reiterated that I had watched him pour directly into the cup and that it was too sweet for my taste. I said to him, "I'm telling you it's too sweet" then he had the audacity to say, "And I'm telling you I used the correct amount of honey for this drink." Frustrated by his refusal to acknowledge my request, I firmly stated that my drink was overly sweet and asked him to prepare another one. Emile persisted in his argument, claiming he had followed the correct procedure, which led me to inquire about his name and ultimately cease the conversation, as it was evident he was more interested in having the last word than resolving the issue. His demeanor suggested a lack of customer service skills, and he appeared to have a short temper, making the interaction uncomfortable. His co-worker found this to be quite amusing by his continual laughing. I expressed my desire to speak with a manager, but the cashier informed me that the manager was unavailable at that moment. It was disheartening to experience such resistance when all I sought was a simple resolution to my order, as other establishments typically handle such requests without dispute. It was unnecessary for him to engage in an argument with me regarding the remaking of my drink. I should not have felt compelled to defend my position, especially since I was the one who...

The café itself is very nice. Has plenty of seating options and the coffee is pretty good as well as the food. I didn’t like the service I received. (for context, i’m Mexican & my girlfriend is black & happened to be the only lesbian couple in the entire cafe). I waited in line for about 10 minutes just for the cashier to completely ignore me when an older gentleman walked up behind me and decided to help him instead. When I pointed out that I was next in line, the two completely ignored me and carried on with their conversation but seemed to glare at me multiple times during their interaction. After having helped said gentleman, the cashier walks away when i asked if i could be rung up and a different cashier walks up to the other lane and asks if I’ve been helped yet. She was very nice and I appreciated her noticing that I needed help. She was young, about my age. The cashier who ignored me seem to be about 30’s, white, and male. I’m not sure if the man behind me was just an important person, but I did not like being ignored three times over. I’m aware that Chico is a predominantly white area& may not be super friendly to people of the LGBTQ+ community all the time. But the experience that me and my girlfriend had there was not a pleasant one. I will not will be returning to purchase their coffee. This is the place for you if you’re old, white and rich!

Id recommend tender loving coffee for my LGBTQ+ folk. There were a lot of eyes on us while we were just trying to...

I've been getting coffee here for about 2.5 years and my last visit will be my last visit. The service has never been stellar, but the coffee is decent and the venue is cool. My most recent visit though, my partner and I ordered TO GO. When our order was ready, my partner's coffee was made to go, and mine was made in a glass. I asked the barista to make it to go. She very snarkily replied "we don't make traditional drinks to go." I told her I get this drink all the time to go, and she again snarked back, "we don't make traditional drinks to go anymore." So I asked her for a to go cup and she dumped my drink in it while continuing to educate me that that's not how they do it. I told her if people order to go, the cashier might want to tell people about this new policy. She replied that the cashier's not doing her job!! What is with the snark and the lousy customer service? Whatever about the new (stupid) rule about "traditional drinks can't be made to go," but it's so unnecessary to be rude about it to...