Staples — Local services in Chico

I bought a messenger bag as a gift for my younger sister. It turned out she had already bought herself one, so less than 24 hours later I went to the store to return it. They ended up needing a manager override to process the return, so the cashier called the store manager over. She happened to be the woman who checked me out the day before when I first purchased the bag and she refused to accept the return. She told me that she did not believe that the bag that I was returning was the same bag that I had bought the day before, despite me having a hard copy of the receipt and the bag still having the original tags still attached to it. I told her I did not understand exactly what she was trying to say and she proceeded to tell me that she would not process the return because she could not return something of such "low quality". I can say with absolute certainty that the bag I was trying to return was in fact the original bag I had bought not even 24 hours prior. The bag sat untouched in my car until I had time to return it the next day. I had no time to induce any sort of wear and tear on the bag, and had I caused any sort of damage to the bag I would not have attempted to return it because I do my best to be an honest person. The way I was treated in this store was incredibly disrespectful. I was accused of being a liar and the manager refused to refund me my money. I have been a loyal customer to this store for years, and as of right now I do not plan to return. After calling to file a complaint with corporate about the way I was treated in this store, it was made clear that this is not the norm for Staples as a company, and they worked with me to make sure I would be able to get my refund. Even so, after this experience I will not be returning to this location for my...

I just went in here yesterday to pick up a laser printer that I purchased online. This process was easy, and the price was good, which is the reason for the 1st star. The sales associate offered to wheel it out to my car on a dolly, 2nd star.

Now onto why there are only 2 stars...when I picked up the printer, there was a black toner cartridge sitting on top of the printer box, and I asked if that came with the printer or something and he said "No, but we recommend getting at least a black toner cartridge because the cartridges that come with the printer are only for calibration". This is not true, the provided black cartridge has a 1,400 page yield, and the color cartridges 700, which will last my family over 6 months. Then I told him "That's alright, I'm just going to buy some generic ones online", he replied "Are you sure? If you buy aftermarket toner it voids your warranty." This is also not true, the Magnusson Moss Warranty Act of 1975 makes such conditional warranties illegal. I'm not sure if he was trying to deceive me or if he was just misinformed, but I told him this was not true, and was, in fact, illegal and he didn't say anything. (I read the Canon warranty later, and confirmed that use of aftermarket toner DOES NOT void the warranty). He then asked if I wanted to buy an extended warranty, I said "No, thanks" and he quickly replied "Are you sure?"...man, I felt like he was holding the printer hostage. "No, I don't want the extended warranty". I was tempted to just return the printer and go get it somewhere else. I will never understand the logic of the hard sell; you try so hard to make one sale today at the risk of losing sales in the future. In this case, they didn't make the sale, AND they lost my business. I won't be back to the...

Is it because I come in near closing time that I always get terrible customer service? The first time I came in three employees were standing around talking when I was ready to check out and I was paying over $50 and asked to sign up for the rewards account. The girl told me no because they closed in 9 minutes... Like she had anything better to do than her job?

I come back 2 weeks later for some supplies it's about 30 minutes before closing and at checkout the girl gives me a weird look when I tell her I don't want to pay $4.99 for 100 count filler paper...then fumbles around looking for a pen to check my $20 bill. It seems odd to me given that I don't think I've ever had a $20 checked so I asked her if that's normal practice for them. She tells me no but she doesn't want to get a fake and be responsible for it... Oh but not to mean that she thinks she's getting a fake from me. Girl can't lie to save her life. She needed to check my $20 because I didn't want to pay so much for paper or?

She then tries to give me the pen that she checked my $20 with. I raise my eyebrow at her then she realizes what she's doing and says oh sorry she's so tired. As I'm still standing there she tells me to have a good evening and starts ringing the other lady but hasn't even given me my bag with my stuff that is behind her counter.

I walked over to the manager and explained the two situations that I had with these different young ladies and he seemed unconcerned. I returned my purchase and won't be coming back here.

Went to a competitor and got more than twice as much product for the same amount that I was going to pay at Staples. In a way this bad customer service was doing me a favor because now I won't ever be price...