Starbucks — Restaurant in Chico

01/13/2017 UPDATE:

Amazingly, this place is even worse now - at least at the times when I might go in, around 5:30 or 6am.

In 2014 & 2015 the early morning crew here was polite, smiling, friendly - even if it was 5 or 6am and they were tired. They ALWAYS followed the simplest rule of retail - they said "thank you" when you made a purchase. Most of them even knew my name by my 4th or 5th visit. VERY impressive and generally pleasant all around.

Now that they've moved and remodeled and changed many of the employees, you can say goodbye to that happy, friendly, glad-to-see-you vibe. Prepare to be held in contempt by surly teenagers.

The January 2017 early-am group couldn't be more different (than the previous happyfolk), or perhaps indifferent (to customers). No smiles, NEVER a "thank you", and if you're standing at the counter (INside the store), you can expect to be ignored while they take care of the drive-through customers on the headset thingies.

The GOOD NEWS is that you will SAVE MONEY. This slack-jawed, uncaring, vapid, unenthusiastic group will NOT inspire you to tip. So you don't have to worry about dropping the change into the tip jar or bothering to hit the $0.50 or $1.00 tip option on the Starbucks app at this store. See, every dark cloud has its silver lining!

07/22/2016:

Nice, new location - much larger, and now features a drive-through.

Oh, yeah, and it's completely f'ed up.

Similar to the Esplanade location, about 80% of the resources at this location are dedicated to the (mostly*) lazy, inconsiderate, ignorant, overweight customers sitting on their fat asses while their vehicle idles, pumping out CO2, for several minutes in the line of cars.

(What's REALLY annoying is that 95% of the drivers in the drive-through line seem to be unencumbered, able-bodied adults who should get off their lazy--and, dare I say it? FAT--asses, turn off their cars, and actually WALK into this place.)

I've been to this new location about 8-10 times now, and at least 50% of the time something has gone awry. First off, if you walk in, usually you'll wait and wait and wait while almost everyone scrambles to take care of the drive-up jerks. Other times my drink has been incorrect and/or automatically delivered to the drive-up window, getting cold, while I wait, wondering what happened to my simple drink. A mostly-new crew doesn't help.

*Yes, yes, I know that some folks cannot get out of their cars to walk in for a number of valid reasons. I don't have any problem with this minority of customers, and I don't mean to disparage...

Update: Jon an employee at this location has been stalking me and followed me to Trader Joe’s pretended to shop aand watched me leave and check out dropped his things snd and followed me to my car in the parking lot after this whole situation went down a few weeks ago(see review below) trying to talk to me and I had to yell for him to get away from me. I have called customer service several times…. I cannot believe this is happening.

(Original review) If I could give this store 0 stars I would. The unprofessional nature of this store is literally insane. The store manager TRIED to ban me (didn’t work I called customer service they’re not even allowed to do that) from this store because I went on a FEW dates with a barista here named Jon and broke things off with him LAST YEAR. He was problematic and toxic and for my own mental health civilly parted ways. As an adult I continued to get my coffee at this location since it is near my house for a YEAR. Jon however kept things very dramatic and not civil when The store manager approached out of the blue when I was getting my morning coffee refused to serve me and loudly in front of several customers talked down to me was condescending and made statements and assumptions about me that were completely not true. (All here-say drama) All in which put my personal life on blast and my character into question. I was not even given a moment to defend myself since she was talking over me the whole time. She told me jon did not want me coming to that location ever again and that I was not welcomed in that store because I did not “know the impact I had on Jon” she told me “There are plenty of other Starbucks you can go to” This literally stopped business as the other baristas stopped and watched as did several other customers since I was literally at the cash wrap. Whitney Gow does not deserve to be store manager, I have never been more disgusted. As a store manager myself I know how things should be handled and that was completely out of pocket. Shame on Starbucks for allowing people like her to be one of the the faces for...

This is the worst Starbucks in probably all of Butte County! The baristas are very rude and extremely slow. They are disorganized and inattentive and have very poor customer service skills as well. They all wear scowls instead of smiles like they're upset they're even there! Last time I went to this location, they took my order for a venti drip coffee. Instead of following company policy and getting it right away, they had me wait more then 10 minutes and when I finally got it, it was completely cold! I had already driven out of the parking lot when I noticed so I had to stop at another Starbucks and ask them to pour me another. They were apologetic and friendly and poured me a hot cup right away even though it wasn't their fault. I worked as a lead (a supervisor) for Starbucks for 3 years and I can hardly believe how bad this location is! The manager needs to get it together! There shouldn't be so many complaints here about service...