I love their food and drinks, however at least 75% of the time that I come here, they’re out of boba, and boba is the main reason I come. I’m here two hours before closing and they don’t have it, again. It’s not an expensive item; I’m sure it wouldn’t put them out of business to have slightly too much at the end of the day. I have no idea why they haven’t figured out how to better estimate their boba usage each day. Once I came here because they texted a sale specifically for boba drinks and they ran out probable halfway through the day. I found out after already waiting in an unusually long line. I find it a very poor business practice that they did not text out a message that boba was out, or at least tell us when we got to the line, but I’m sure the free boba was luring people in for food and drinks they would pay for, so they didn’t want to hinder that. I appreciated that they did give me a card to get a free boba another time, since I complained about the situation.

Still, I wish they would figure out how to get this right as it happens so frequently.

My friends mentions that they usually run out of Freeze Me’s on BOGO days, and market them as dairy free despite having casein in them.