Burgers and Brew has been my very favorite restaurant ever since it opened in Chico- it was my "splurge" place when I had a few extra bucks in my pocket and could afford a luxury (going out to eat on a student's income). I have bragged to anyone who would listen that their burgers are the very best I had ever tasted, "the best burgers in the universe".... The service had always been wonderful, every single time... until it wasn't. Last weekend I went in and ordered at the bar (wait staff does not take your order, it's a "pay first" deal)- I was terribly thirsty and ordered a beer first, gave the young man behind the bar my credit card and began looking at the menu. When I decided, I gave him my order, he gave me a number flag and I went and found a table on the patio.

I had an hour to eat, which had never been a problem before. About 10 minutes after I sat down, a couple sat at the table next to me, and ten minutes after that, another couple sat down at another nearby table. After a short while, both of those tables were served. I got up and went in to ask where my food was- a young lady who was serving inside told me "I see it coming up right now, if you return to your table it will be there shortly," or something to that effect. So I went and sat down. I waited another 10 minutes. By this time I had been waiting 50 minutes, and I saw that I was running out of lunch time. I went back in to the bar, very unhappy and hungry, and said I would have to pay for my beer and go, my food never came. The young man behind the bar called another young man over (seemed to be the person in charge at the moment), because my bill was $17.08, and I'd only gotten one beer. He asked the young man what happened to my order, the reply was "I don't know." The (supervisor?) then handed my back my credit card and said, and I quote: "Sorry." (with a sort of look and tone that said "what can ya do? Stuff happens." I left, hungry, disappointed and not likely to come back. This morning I checked my credit card statement, and there is a charge on it from B and B for $17.08 with "temporary hold" next to it. I called and asked the manager what that was about, since I had never signed a credit card slip. Today's manager didn't know why there would be anything on my credit card at all, and said if I would print my statement out and bring it down, she would "take care of it." So now I have to make a special trip for this, and go back to the place I had decided not to return to. I will write an amendment to this review and let you know how this turns out.