Dunkin' — Restaurant in Chicopee

Really disappointing location. It’s conveniently located to my parents’ house for when I visit, but my visit last weekend was not great.

While there’s a lot of staff, no one seemed interested or dedicated to helping inside customers at the register.

The guy who eventually took our order wasn’t friendly, didn’t talk, got our order wrong, and didn’t give us a receipt.

The donut display case was practically empty, and we had to try and view the donut case next to the drive up window to see if they had the donuts we wanted. There was also a fly hanging out on the donuts in the main display case.

Our bagel order was wrong so we had to correct that, and then we had to wait around a while for them to realize no one made our hot cocoa.

Poorly ran operation with limited item availability and those inside waiting for pickups or coming to order inside are ignored and...

I've recently started coming to this Dunkin’ location while my usual spot is under construction, and I have to say what a fantastic experience!

The customer service here is outstanding. The staff is consistently attentive, friendly, and so far they have always gotten my order just right. My go-to drink is a large iced latte with caramel.

Beyond the great service, the atmosphere is inviting, whether you’re stopping by the drive-through or ordering inside. The store in my experience has always been clean, the wait time is short, and the team operates smoothly to keep things efficient. I appreciate the consistent experience with every visit.

If you're looking for a reliable Dunkin’ location with excellent service and a welcoming feel then I highly recommend...

Worst Dunkin' in Chicopee. Inadequately staffed, and the few people they do hire seem infuriated that you would have the gall to come in and request service. Drive-thru cashier snapped at me for not understanding her mumbled questions through a drive-thru speaker: "I asked you THREE TIMES!" as if I were delaying purposely to annoy her. Sandwiches are made one at a time and intentionally slowly by an employee who is constantly giggling with someone else in the store. If you do not want to staff your store or train your employees, DO NOT...