Wendy's — Restaurant in Chicopee

I wish there was a ZERO rating for extremely bad food and service.

Let's start by saying: We absolutely love Wendy's. I know it's fast food, but they have some good options, nothing too crazy, and the food doesn't taste like fast food. Salads are good, fries are tasty, etc. That out the way: By far, this was my WORST experience at any Wendy's, hands down. And, we were STARVING!! Usually when you're starving, everything tastes good. Well, not here. The food was absolutely cold; the staff were fighting with each other, just arguing non-stop; the lines started getting very long, people's hands were down in your food/fries; got my drinks with NO ice (it's the drink that THEY serve you. The lemonades); one guy serving had his RED UNDERWEAR starting at you, with no belt on, and SWEATING profusely whilst serving your food. I felt like I was at a circus act. A complete freakshow. Now, I live in CT, and was just in Massachusetts with my family, for business that day. The butter COULDN'T melt on the "baked" potato (oh, the irony!🤦‍♂️😅); the fries were stiff and cold; the cheese didn't melt on the cheeseburger; the nuggets were just straight up cold and almost raw. I mean, what the absolutely eff was going on that day? I have no clue! All I know is that we HAD TO return ALL the food, and get a refund. Didn't want fresh food, nothing. I mean; what's the point? Maybe what they gave us was their idea of "fresh". Wouldn't want a round 2 of that at all. The only good service that we got was the immediate refund. No pushback or anything. Oh, I was so ready for it, though. They told us to keep the drinks. It was so bad, that we refused to keep it...but they insisted...for the troubles. So, we kept them. Anyway; we went to the Chick-fil-A down the road, and got HOT food for waaaaaayyyyy less. What a disappointment, Wendy's?!! Competition must not be stiff enough in those regions. The Wendy's in Stratford, CT has never given us cold, undercooked food at all. Food is always steaming and burning your mouth. This Wendy's?? I wouldn't give here a 2nd chance. 1st impressions really do last. It was so bad, that I didn't want any food anywhere anymore. I only went to the Chick-fil-A to get food for my starving kids. This is how they treat the people who support them!!...

Update September 4th 2025

I wanted to change my review , again. I have always preferred Wendy's if I am going for fast food. I went last night and the service and food was EXCELLENT! Best chili I have had in a long time, it was delicious. They got my orders right, double stacks with only cheese, onion and lettuce. 2 large chili's, one with onions and cheese. They put crackers, spoons and napkins in the bag. The person running the take out window was extremely professional and friendly. Thank you Wendy's 😊.

Update February 28-2025 Wendy's has gone downhill. This one especially. The last 2 times I went, they got my orders completely wrong. These were both $35 - $40 orders. The meat is going downhill, and the food is becoming gross. Their chicken Asiago sandwich is soggy, soaked in ranch with dry swiss cheese and an old rubbery chicken patty. This didn't used to he like this. I've been ordering doublestacks with just chese,onions, mustard and lettuce for years all over America, but now they keep giving it to me slathered in ketchup, and this Wendy's does not serve mustard for some reason? On my last visit, they gave me 2 bacon cheeseburgers with mayonnaise and tomatoes instead of my usual double stacks that I ordered. They forgot our dressings with our Apple Pecan Salads. Awful service. Their french fries are double fried and dry. It's such a shame. I can honestly say their chili is still excellent. That seems to be the only thing they constantly get right.

Wendy's is my favorite fast food restaurant for sure. Their double stacks are delicious. Try their chili, I like to have them add onions and cheese to mine. Their meat is far superior to the other fast food chains, in my opinion. My aunt and her friends love their pecan apple salads, and my niece loves their smoothies and frosties. Good value. Good fast food .I've been going to Wendy's for over 40 years now. Remember the "where's the beef" commerical from when we...

Beware!!! Something was going on at this Wendys store in Chicopee on January 20th 2025. I stopped and purchased 2 Daves singles, a salad and chili as take out. The person I got the food for was sick all night the 20th and the following day and spent much of the 21st in the hospital. I believe it was the hamburger that was bad or handled incorrectly because I also gave one to my dog which is something I do occasionally as he loves them. Ironically my dog was also sick all night the 20th and the following day on the 21st just like the person was who ate the other single. They both had non-stop diarrhea all night and the following day. So this was definitely food poisoning as it is the only thing they both ate that was the same. We are filing the necessary reports with the departments just as we did in the hospital to make them aware that there is a food handling issue going on at this restaurant. So to be safe, I would advise people to choose another wendys location for their needs until things get cleaned up at this particular Wendys restaurant. Be safe, not...