Mattress Firm Chicopee Crossing — Hotel in Chicopee

I have used mattress firm for the past 10 years to purchase mattresses (yes we have gone through a few mattresses for different reasons) but primarily to upgrade because we moved and needed multiple mattresses etc. Anyway today what brought us in was because 3 yrs ago we purchased the "Tom Brady" bed which was the beautyrest black wellington version. Anyway it was close to 5000.00. 3 years later we went to move our mattress we noticed that near every single handle that is on the side of the mattress for carrying/lifting we noticed that the bottom of the mattress was separating from the side of the mattress (only at the seams of the handles). Nonetheless i was able to see the entite makeup of the mattress. I was so mad so i inquired about the warranty (after spending that much money who wants to have a product that is damaged or "malfunctioning?") After submitting a warranty claim online, taking pictures and submitting it i heard back from someone TWO DAYS after submission. I was so so so impressed!!!! I then visited a local store after approval and it was honestly such a GREAT experience!!! We went to the Chicopee MA location and dealt with Nicole and Ryan. They were sooooo nice, welcoming, and someone i could sit at a dinner table with and have a great connection. They made it such a comfortable and welcoming experience!! I was grateful for the help, the honesty, and the personable experience they gave us ...i really was!!! Truth is...is something that kind of upset me was we spent 4500 on the mattress and in order to purchase another mattress we could not get honored any sale prices or promotions. This doesnt make it the end of the world but the only thing i would say to that is we didnt want our original mattress to be ruined and with it not being our fault it would have been an even better experience if we could have purchased another matttess set at whatever sale price and promotion was going on so we could also get some accessories to go with it!!! But i am grateful for everything and the point of this review was to compliment mattress firm for standing behind their customers and their product-that was much...

What gives zero Stars if possible so I purchased a mattress for $3,000 2 years ago with a 10-year warranty when they delivered the mattress the delivery guy had damage one of the tags on the mattress taking it out of the cover they refused to warranty my mattress over this even though I had my receipt and I'll pay for work after I was told by the delivery people that it wouldn't matter keep in mind mattress firm refused to even respond to any of my contacts after spending $3,000 with their company so I went back and they told me they'd give me a great deal on a mattress so I ended up buying a serta i comfort 14.7" which was marked at $2,400 he came down to 1600$which at the time I thought was a good deal till I was in Ashley home store and saw the same mattress for the same price which is the normal selling price by the way as I was informed by their sales rep mattress firm had marked up the mattress to make it seem like you're getting a better deal then when they delivered my new mattress it was an iComfort 12 inch which is far less money in order to exchange this mattress they wanted another $250 so I bought a new mattress at Ashley and made them return the other one don't do business with mattress firm they don't value their customers nor do they care all they care about is commission and sales numbers look up their better Business bureau report if you don't believe me they're not even accredited their...

Very rarely is the product purchased not the highlight of the reviews. I purchased a Tempurpedic hybrid med firm matress with two pillows and the bedding for a total of 3,000$. I could not have had a better matress firm rep. DL had me convinced he was the CEO of matress firm, through the level of knowledge, professionalism, humor and overall efficiency that is second to none. DL made me not only happy with my purchase but comfortable with it explaining how certian fabrics/matress types will work with my sleep patterns, life spans, the best bang for your buck and why. This gentleman went above and beyond giving me advice on options that can help with sleep apnea. DL did not just "sell me a mattress" you can see in his determination that he wanted to get me in what I needed. His technique in style was very impressive usually you have the sales representatives come up to you and ask you what you're looking for no this man asked me questions about my sleep habits, room sizes, which way I lay, do I toss and turn all night the whole 9 yards. If I needed a new truck, a house anything and they were selling it id be leaving with much more then a new bed. DL is the definition of honest work, hard working and a caring human 10/10 recommend. If your on the market go see DL regardless of the price range this guy will get you exactly what you need even if you didnt...