Little Caesars Pizza — Restaurant in Chicopee

Used to be good... I actually forgot I had left a bad review here the food was good for so long. unfortunately, everything is burnt now, without exception. I asked them if they could fix it over the phone, was told they'd cook it for less time but still got a burnt brick for the 3rd time in a row. I asked if I could ask for a refund if this kept happening or have them redo it and was told there is only 1 cook time for anything and if it was burnt once, it would always be burnt. My mother ordered some again the other day, and it was burnt and dried out. The manager is always super nice, but I won't eat there ever again because I can't stand the flavor of anything that's been burnt.

I really do wish I didn't have to write this, but I don't think anything will change unless I do. I used to get pizza from here like once a week, I'd get the lunch special. but then it was so burnt that the edges literally cut the roof of my mouth and hurt my teeth trying to bite through it. Just when I thought I'd give them one more chance, my mother ordered some herself and it was awful, and she hated it. she gave me some and it was black on the sides. I really do hope they fix this one day, but talking to anyone that isn't the manager isn't helping and I haven't run into her at any of my...

Update: Feb 17 2020 After placing our complaint, the manager reached out within 24 hrs with a sincere apology and offered fair compensation for the mistake. We will give them a second chance and see how it goes. I am tentatively changing my rating from 1 star to 4 stars for their quick response.

The pizza we got tonight was not made how we ordered. It was clearly stated in the app what we wanted etc. One pizza was requested to have sausage and pepperoni but with onions and mushrooms on one half of it. Upon opening it, onion and mushrooms were all over the pizza and there were olives which we did not ask for but no pepperoni, which we did ask for. Just sausage. The other pizza was supposed to have olives but they were missing...presumably on the other pizza by mistake? I was too hungry to return it and we dont like to waste food so I had a slice and halfway through I got a piece of hair in my mouth that was cooked into the dough. Gross! We have ordered from here many times but this was the first time we have had any issues. I am very disappointed with the work ethic from the people working at...

The food is great! Like, the food is unbelievable!!! The service is okay? Their service is what is expected for really shoddy management. I have spoken to the servers and they clearly sound over worked! They need to put an actual manager in there, like maybe someone who has worked in their restaurant as a server? Bottom line, I am waiting to hear from a manager and THEN someone higher up than then! This mistake was ridiculous! I've worked fast food before! I am also college educated! This person we talked to on the phone is not at fault, in any way! I was thrown on to orders before I even knew the orders many times and this is how management works! You don't work up to par, you get fired! Not the problem! This person could be an amazing asset to your company but you don't know it because you choose to judge on a basic level and decide to fire her there or later! The problem, is...